Customer Service Manager

1 week ago

Morayfield, Queensland, Australia Fitness Cartel Australia Full time $90,000 - $120,000 per year
*Love Fitness? Love People? Ready to Lead Service Excellence?*
Join the Cartel as our next Customer Service Manager****

If fitness is your passion, customer experience is your superpower, and leading a team to deliver exceptional service fires you up, this is your next big move.

Fitness Cartel Health Clubs is on a mission to hit 60+ clubs by 2030, and we need an energetic, people-focused Customer Service Manager at our Morayfield Club to lead the charge. This is your chance to own the member experience, lead a high-energy reception team, and create electric interactions that keep members coming back.

*What's in It for You?***
  • Career Growth: Pathways through our Future Leaders Program with huge potential to step into senior club roles.
  • World-Class Facilities: State-of-the-art clubs with Cycle Studios, Reformer Pilates, cafés, saunas, crèche, and more.
  • Thriving Culture: Be part of one of Australia's fastest-growing fitness brands.

Perks & Benefits:

  • Free gym membership across all Fitness Cartel clubs.
  • Paid day off for your birthday – celebrate in style.
  • Exclusive discounts on supplements, apparel, café, and MERSE Wellness Spa.
*What You'll Do***

As Customer Service Manager, you'll be the powerhouse behind member experience. You'll:

  • Lead and train the Reception team to deliver outstanding service and smash customer KPIs.
  • Manage overdue accounts, cancellations, and enquiries while driving company targets.
  • Own rostering and scheduling to ensure peak service at all times.
  • Handle calls, resolve queries, process memberships, sales, and bookings with ease.
  • Keep the reception, café, and retail areas spotless, stocked, and welcoming.
*Who You Are***
  • A proven customer service leader who connects with people instantly.
  • Someone who thrives in KPI-driven environments and loves hitting goals.
  • A natural problem-solver who shows initiative, reliability, and passion for health & fitness.
  • Professional, proactive, and hungry to grow into bigger opportunities.
  • Tech-savvy, First Aid/CPR ready (or willing to attain), flexible with shifts, and fully work-rights compliant.

If you're ready to take control of your career, lead from the front, and be part of something huge, Fitness Cartel is your next home.

This isn't just a job – it's a career pathway to Club Management and beyond.

Apply now and let's make it happen.

Note: Only candidates meeting our selection criteria will be contacted. No agencies please

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