Senior Manager, Services

• Utilise your management expertise to provide support and advice to the Tech Solutions and Data Security branch
• An ongoing, fixed-term opportunity to work with a high-performing and passionate team in the Victorian Public Service
• VPS Grade 6: $138,631 - $185,518 plus superannuation.

About the Business Unit:

The Department of Justice and Community Safety (the department) delivers a justice and community safety system that works to build a safer, fairer and stronger Victoria.

Technology Solutions and Data Security focus on meeting the department's data and digital needs by providing responsive and sustainable services focused on supporting departmental outcomes.

Technology Solutions and Data Security explore and employ technology to enable the department's business function via the use of modern, appropriate platforms, products and services. It supports enterprise-wide platforms and services including critical applications, networks, telecommunication, call centres, hosting, intranet/internet sites; delivers business and corporate funded project; and oversees the delivering of services provided by technology service providers such as Cenitex.

About the Role:

In the role of a Senior Manager, Services, some of your duties will include:

• Using a wide range of design thinking and collaboration techniques to co-design, define and deliver initiatives that improve the technology experience and usage behaviours of our customer base
• Managing teams responsible for workplace technology, telecommunications, IT change, enterprise tools and end user support
• Being accountable for IT Change, Major Incident and Problem Management, authorising the allocation of resources to manage planned and unplanned outages with minimum impact to the business

To learn more about this role before applying, please read the attached position description.

About You:

As our ideal candidate, you will possess:

• Experience in liaising with stakeholders and delivery partners to understand and deliver business outcomes through the application of modern technology
• Experience in identifying and analysing cost and risk impact on business activities and strategic benefits. Ability to implement strategies to deliver improved services
• The ability to identify needs, plan and direct activities to implement improvement programs from initiation to `business-as-usual'
• Experience in a technical field is favourable
• Experience in the government sector in a technology or systems-centric management role is favourable.

Qualifications/Requirements:

• A tertiary qualification in information technology management is desirable.

How to Apply:

Please click the Apply button on this advertisement. Applications should include a resume and covering letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.

The successful candidate will be required to undergo pre-employment checks which may include reference checks, national police checks and misconduct screening. Dependant on the role, other checks may include VicRoads checks, drivers licence checks, medical checks, Working with Children Checks, and Declaration of Private Interests (for executive and responsible officer roles).

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.

IMPORTANT INFORMATION:

CHILD SAFE STATEMENT OF COMMITMENT:

The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.