Guest Service Agent

1 day ago

Sydney, New South Wales, Australia Sydney Harbour Hotel Full time $60,000 - $80,000 per year

Located a short walk from Circular Quay train, bus and light rail interchange, among the cobblestone laneways of The Rocks district in a quirky heritage building, you will find the delightful Sydney Harbour Hotel. Offering 176 rooms and a relaxed restaurant and lobby bar, we are located centrally offering a quintessential Sydney experience.

The Role:

You will curate the hotel experience for our guests by:

  • Anticipating and attending to guest queries.
  • Checking guests in and out with efficiency, friendliness and flair.
  • Processing daily guest transactions and accounts accurately and efficiently.
  • Collaborating with other departments, to ensure that the Hotel's rooms are properly prepared for arriving guests.
  • Happily working to busy rosters that range across 7am - 11pm over a 7-day roster.

About you:

Your many talents will include:

  • Previous guest service experience (hotel experience an advantage)
  • A logical, common sense approach to resolving concerns.
  • An empathic ability to anticipate our guests' needs.
  • Proficient in computer applications (Opera PMS an advantage)
  • Having a manual driver's licence.
  • Familiar with Sydney and the wider NSW region.
  • Demonstrated 'can-do' approach to your duties.

The Benefits:

You will work with exceptional people in a supportive, diverse and passionate environment and this is a vital position within our team at Crystalbrook Collection. You will enjoy a flexible range of benefits that include:

  • A market leading 50% F&B discount across all Venues
  • $99 Room rates and a generous friends and family discount
  • Lifestyle benefits including extra leave and earth advocacy days
  • Green future - we are committed to enhanced sustainability practices
  • Dedicated Internal Mobility Programme and reward scheme
  • Online learning, career enhancement and development plans
  • Personalised employee support network
  • Regular service recognition and team events

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