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Relationship Manager Small to Medium Enterprise Health/Commercial
2 weeks ago
- Acting in the best interest of the customer and applying a customer-centric approach
- Proactively developing and maintaining a detailed understanding of customer business and financial needs
- Providing customers with appropriate solutions
- Building and maintaining strong internal and external networks to support strong deal design and execution.
- Advanced skills in structuring deals in conjunction with relevant product and specialist teams
- Managing a portfolio of SME customers
- Collaboration with Product Partners and other stakeholders to design, structure and execute deals
- Adhering efficiently to a strong operational rhythm
- Ensuring credit and operational risks are managed effectively and proactively
- Implementing Relationship Credit Approval Discretion as appropriate
- Relationship Management: Building, maintaining and influencing relationships to achieve mutually beneficial outcomes.
- Customer Solutioning: Supporting customers by understanding their needs and informing them about relevant products or services, and/or providing considered options, that meet those needs.
- Credit Assessment and Management: Assessing, advising, monitoring and/or approving a customer's credit worthiness, credit risk and suitable credit structuring options based on internal credit policies, guidelines, scoring models and/or applying judgement based on prior experience and knowledge.
- Business Development: The activity of partnering with individuals and/or organisations to pursue strategic initiatives, relationships and/or opportunities to drive commercial value.
- Coaching: Helping people move from where they are to where they want to be through the use of effective coaching techniques and strategies.
- Portfolio Management: The selection, prioritisation and management of a portfolio of work/and or customers in line with its strategic objectives and capacity to deliver. The goal is to balance change initiatives and business-as-usual while optimising return on investment.
- Commercial acumen: The ability to take a big picture view of the organisation, the market, external and internal pressures and trends and identify actions or strategies to drive efficiency and create long-term value.
- Planning and Prioritisation: Planning and prioritising what needs to be done (including people, process and technology implications) in order to deliver upon customer/user needs and strategic priorities. This includes identifying, planning for, tracking and resolving dependencies.
- Industry experience: Current and ongoing understanding of industry trends. This includes in depth understanding of the drivers of the chosen industry, practical knowledge, market & competition factors, key customer success indicators, supplier/contract norms, credit approval drivers, and understanding of strategy application within the industry.
ANZ
