Client Support Officer

16 hours ago

Redfern, New South Wales, Australia Wyanga Aboriginal Aged Care Full time $60,000 - $80,000 per year

About Us
Wyanga Aboriginal Aged Care is dedicated to providing culturally safe and compassionate care to our Elders. We are a leading Aboriginal aged care provider, committed to delivering high-quality, client-centered services that align with the Aged Care Quality Standards. We are currently seeking a Client Support Officer to join our team and help us continue making a difference in the lives of our Elders.

Position Overview
The Client Support Officer is a key member of the Client Support Team, responsible for coordinating and delivering personalised care to Wyanga clients. You will manage care plans, coordinate services, and be the primary contact for clients and their families, ensuring that their individual needs are met with professionalism and respect.

Key Responsibilities
Client Care Coordination:
Develop and manage personalised care plans, ensuring timely delivery of services such as personal care, domestic assistance, and social support.

Client Communication & Support:
Be the main point of contact for clients and families, offering guidance, support, and resolving any concerns.

Compliance & Documentation:
Ensure all client documentation is accurate, up-to-date, and compliant with aged care regulations and standards.

Team Collaboration:
Work closely with other team members to ensure seamless care delivery, contribute to meetings, and support the integration of new staff.

Continuous Improvement:
Identify areas for improvement in client services and participate in ongoing professional development.

Qualifications & Experience

  • Certificate III in Individual Support or IV in Ageing Support, Community Services, or related field, or equivalent experience.
  • Current Driver's Licence and reliable transport.
  • Previous experience in a client care or case management role, preferably in aged care or community services.
  • Strong knowledge of Aged Care Quality Standards and Home Care Packages (HCP) and CHSP funding models.

Skills

  • Excellent organisational skills and the ability to manage a caseload effectively.
  • Strong communication skills, with an empathetic and client-centered approach.
  • Proficiency in client management systems, finance systems, HR systems, and Microsoft Office Suite (Word, Excel, Outlook).
  • Ability to work both independently and as part of a collaborative team.

Personal Attributes

  • Compassionate and empathetic towards clients and their families.
  • Strong attention to detail, especially in documentation and compliance.
  • Ability to manage sensitive information with discretion.
  • Adaptable and resilient, capable of managing complex and changing situations.

Why Join Us?
At Wyanga Aboriginal Aged Care, you'll be part of a supportive team that values the importance of providing culturally appropriate care to our Elders. We offer opportunities for professional growth and the chance to contribute to meaningful change within the community.

How To Apply
If you are passionate about making a difference and want to be part of a caring and dedicated team, apply now by submitting your resume and cover letter.

  • Identified Client Support Assistant

    1 week ago

    Redfern, New South Wales, Australia St Vincent de Paul Society NSW Full time $78,720 - $85,120 per year

    Company description: The St Vincent de Paul Society is a leading provider of community support services, whose values it is to shape a more just and compassionate society.Job description: About UsThe St Vincent de Paul Society is a leading provider of community support services, whose values it is to shape a more just and compassionate society.The Society...

  • Field Officer

    1 week ago

    Redfern, New South Wales, Australia Aboriginal Legal Service Full time $62,400 - $79,531 per year

    Must identify as Aboriginal/Torres Strait IslanderHelp connect mob with fair and culturally safe justice support$62,400 - $79,931 + super + salary packaging & leave loadingJob: | Full-Time | Permanent and Fixed Term| Redfern and Parramatta, NSW This is an Aboriginal/Torres Strait Islander identified position which is a genuine occupational qualification and...

  • Administration Officer

    6 days ago

    Redfern, New South Wales, Australia Department of Communities and Justice Full time $84,659 - $92,301 per year

    Company description: Department of Communities and JusticeJob description: Administration OfficerLocation: Strawberry HillsFull-time temporary opportunity for 12 months with possibility of extensionGrade 3/4 - $84,659 - $92,701 p.a. + superannuation and annual leave loadingFlexible work practices including work from home, flexible working hours, 35-hour...

  • Job Support Consultant

    2 weeks ago

    Redfern, New South Wales, Australia Ability Options Ltd Full time $65,866 - $83,516 per year

    Who are we?Ability Options provides employment and disability services to people who need assistance to achieve their aspirations and inclusion the community. We operate services to support people with disabilities and those whose lives are changed as a result of accidents, unemployment and disadvantage.We are committed to a workplace culture that recognises...

  • Talent Operations Officer

    1 week ago

    Redfern, New South Wales, Australia Aboriginal Legal Service Full time $750,228 - $863,332 per year

    Support recruiting talent to strengthen services for First Nations communitiesPower up recruitment and onboarding to make us unstoppable$62,539 - $69,686 + super + salary packaging & leave loadingJob: | Full-Time | Fixed-Term (6-months) | Redfern, NSW The Aboriginal Legal Service (ALS) was established in a critical act of self-determination over 50 years...

  • Rostering Coordinator

    2 weeks ago

    Redfern, New South Wales, Australia Australian Concert and Entertainment Security Full time $60,000 - $80,000 per year

    Location: Redfern, NSWRoster: 12-hour rotating shifts, weekdays and weekendsAbout the RolesACESGroup is expanding and seeking experienced, customer-focused, organised, and proactive professionals to join our dynamic team at our Redfern Services Support Centre. We are recruiting for two key positions:Rostering Coordinator – responsible for managing...

  • Clinical Care Manager

    2 weeks ago

    Redfern, New South Wales, Australia Wyanga Aboriginal Aged Care Full time $80,000 - $120,000 per year

    Help lead the future of culturally safe care for Aboriginal Elders.Wyanga Aboriginal Aged Care is seeking a compassionate and experienced Clinical Care Manager to lead our clinical team. This key role ensures our Elders receive high-quality, culturally appropriate care grounded in community values, safety, and dignity.As the Clinical Care Manager, you will...

  • Human Resources Information System Specialist

    17 hours ago

    Redfern, New South Wales, Australia AC3 Full time

    Initial 6 month contract with view to extend to 12 months.Work on an exciting Employment Hero implementation project. Redfern basedJoin a global manufacturing organisationWork on an exciting HRIS system configuration and implementation projectApproachable manager and collaborative environmentAbout the RoleOur client, a large manufacturing organisation with...

  • Account Manager

    1 week ago

    Redfern, New South Wales, Australia Reapit ANZ Full time $90,000 - $120,000 per year

    Reapit – Who are we? Reapit is the original, end-to-end business technology provider for estate agencies of all sizes. We've been helping sales and lettings agents to build relationships and grow their businesses for more than 25 years. Our technology connects property professionals in Europe, the Middle East, Australia, and New Zealand with buyers,...

  • Security Event Manager

    1 week ago

    Redfern, New South Wales, Australia ACESGroup Full time $80,000 - $120,000 per year

    We are looking for a skilled and motivated professional to take charge of security operations, emergency management, and crowd safety across a diverse range of high-profile events. This role offers the chance to lead, innovate, and play a key role in shaping safe and exceptional event experiences.‍Key ResponsibilitiesPlay a lead role in achieving our...