Client Support Officer

21 hours ago

Redfern, New South Wales, Australia Wyanga Aboriginal Aged Care Full time $60,000 - $80,000 per year

About Us
Wyanga Aboriginal Aged Care is dedicated to providing culturally safe and compassionate care to our Elders. We are a leading Aboriginal aged care provider, committed to delivering high-quality, client-centered services that align with the Aged Care Quality Standards. We are currently seeking a Client Support Officer to join our team and help us continue making a difference in the lives of our Elders.

Position Overview
The Client Support Officer is a key member of the Client Support Team, responsible for coordinating and delivering personalised care to Wyanga clients. You will manage care plans, coordinate services, and be the primary contact for clients and their families, ensuring that their individual needs are met with professionalism and respect.

Key Responsibilities
Client Care Coordination:
Develop and manage personalised care plans, ensuring timely delivery of services such as personal care, domestic assistance, and social support.

Client Communication & Support:
Be the main point of contact for clients and families, offering guidance, support, and resolving any concerns.

Compliance & Documentation:
Ensure all client documentation is accurate, up-to-date, and compliant with aged care regulations and standards.

Team Collaboration:
Work closely with other team members to ensure seamless care delivery, contribute to meetings, and support the integration of new staff.

Continuous Improvement:
Identify areas for improvement in client services and participate in ongoing professional development.

Qualifications & Experience

  • Certificate III in Individual Support or IV in Ageing Support, Community Services, or related field, or equivalent experience.
  • Current Driver's Licence and reliable transport.
  • Previous experience in a client care or case management role, preferably in aged care or community services.
  • Strong knowledge of Aged Care Quality Standards and Home Care Packages (HCP) and CHSP funding models.

Skills

  • Excellent organisational skills and the ability to manage a caseload effectively.
  • Strong communication skills, with an empathetic and client-centered approach.
  • Proficiency in client management systems, finance systems, HR systems, and Microsoft Office Suite (Word, Excel, Outlook).
  • Ability to work both independently and as part of a collaborative team.

Personal Attributes

  • Compassionate and empathetic towards clients and their families.
  • Strong attention to detail, especially in documentation and compliance.
  • Ability to manage sensitive information with discretion.
  • Adaptable and resilient, capable of managing complex and changing situations.

Why Join Us?
At Wyanga Aboriginal Aged Care, you'll be part of a supportive team that values the importance of providing culturally appropriate care to our Elders. We offer opportunities for professional growth and the chance to contribute to meaningful change within the community.

How To Apply
If you are passionate about making a difference and want to be part of a caring and dedicated team, apply now by submitting your resume and cover letter.

  • Client Relationship Manager

    19 hours ago

    Redfern, New South Wales, Australia ACESGroup Full time $80,000 - $120,000 per year

    About the RoleACESGroup is seeking an experienced Client Relationship Manager with a strong focus on managing a high-profile university and tertiary education portfolio. This is a key client-facing position, responsible for building and maintaining strong partnerships across a range of campuses, with additional oversight of selected technology, public space,...

  • Community Engagement Officer

    3 days ago

    Redfern, New South Wales, Australia Women's and Girls' Emergency Centre Full time $88,109 - $94,788 per year

    Position Title: Community Engagement OfficerWomen's and Girls Emergency Centre IncorporatedSalary: $ $ SuperannuationWomen's and Girls Emergency Centre Incorporated are looking for an experienced Community Engagement Officer for an immediate start. This position is a full-time ongoing position, working 38 hours per week based in Redfern, NSW.Women's and...

  • Administration Officer

    7 days ago

    Redfern, New South Wales, Australia Department of Communities and Justice Full time $84,659 - $92,301 per year

    Company description: Department of Communities and JusticeJob description: Administration OfficerLocation: Strawberry HillsFull-time temporary opportunity for 12 months with possibility of extensionGrade 3/4 - $84,659 - $92,701 p.a. + superannuation and annual leave loadingFlexible work practices including work from home, flexible working hours, 35-hour...

  • Female Spanish-Speaking Support Worker

    22 hours ago

    Redfern, New South Wales, Australia Care Aust Pty Ltd Full time $36,000 per year

    What We OfferCompetitive pay of $34 – $36 per hour.Flexible and supportive work arrangements.A rewarding opportunity to make a real difference in people's lives.Culturally inclusive and respectful workplace.We are seeking a caring and dependable female Spanish-speaking Support Worker to provide assistance, companionship, and culturally sensitive care to...

  • Job Support Consultant

    2 weeks ago

    Redfern, New South Wales, Australia Ability Options Ltd Full time $65,866 - $83,516 per year

    Who are we?Ability Options provides employment and disability services to people who need assistance to achieve their aspirations and inclusion the community. We operate services to support people with disabilities and those whose lives are changed as a result of accidents, unemployment and disadvantage.We are committed to a workplace culture that recognises...

  • RTO Compliance Officer

    20 hours ago

    Redfern, New South Wales, Australia ACESGroup Full time $75,000 - $90,000 per year

    Affirm Training is a nationally recognised Registered Training Organisation (RTO) dedicated to delivering high-quality training and assessment services. Our mission is to provide outstanding learning outcomes for students while maintaining the highest standards of compliance and integrity.About the RoleWe are seeking a highly organised and detail-oriented...

  • Services Administrator

    3 days ago

    Redfern, New South Wales, Australia ACESGroup Full time $80,000 - $120,000 per year

    Great team environmentConvenient location: Redfern, Sydney CBDImmediate startThe Opportunity:We are currently seeking an experienced Services Administrator to join our National Services Support Centre. This is a pivotal role within our organisation, supporting both internal teams and external clients to ensure smooth operations and outstanding service...

  • Graphic Designer

    3 days ago

    Redfern, New South Wales, Australia Art Pharmacy - B Corp Certified - Art Consultants Full time $60,000 - $90,000 per year

    Position Title: Graphic Designer & Artist LiaisonReports to: Project ManagerEmployment Type: Contract (Full-Time Equivalent or as otherwise agreed)Location: Sydney, NSW (Hybrid role – combination of office, on-site, and remote work)www.sugarglider.digitalPurpose of the RoleThe Graphic Designer & Artist Liaison plays a pivotal role in delivering...

  • Rostering Coordinator

    2 weeks ago

    Redfern, New South Wales, Australia Australian Concert and Entertainment Security Full time $60,000 - $80,000 per year

    Location: Redfern, NSWRoster: 12-hour rotating shifts, weekdays and weekendsAbout the RolesACESGroup is expanding and seeking experienced, customer-focused, organised, and proactive professionals to join our dynamic team at our Redfern Services Support Centre. We are recruiting for two key positions:Rostering Coordinator – responsible for managing...

  • Human Resources Information System Specialist

    3 days ago

    Redfern, New South Wales, Australia AC3 Full time

    Initial 6 month contract with view to extend to 12 months.Work on an exciting Employment Hero implementation project. Redfern basedJoin a global manufacturing organisationWork on an exciting HRIS system configuration and implementation projectApproachable manager and collaborative environmentAbout the RoleOur client, a large manufacturing organisation with...