Identified Client Support Assistant

Company description:

The St Vincent de Paul Society is a leading provider of community support services, whose values it is to shape a more just and compassionate society.

Job description:

About Us

The St Vincent de Paul Society is a leading provider of community support services, whose values it is to shape a more just and compassionate society.

The Society recognises the value of an inclusive work environment and believes that our diversity is a strength in the work we do with our local communities.

For more information about working at Vinnies please click here

• Permanent Full-time Role: Monday to Friday
• SCHADS Award LV3: hourly rates range from $38-$41 + NFP tax-free packaging benefits.
• Supportive Culture: Join a compassionate and collaborative team that values your contributions.

Your Role

We are seeking a reliable and organised Client Support Assistant to help keep the Vinnies Support Centre running smoothly and to support the vital work of our staff, volunteers, members and the broader community. Be part of a passionate team working hand-in-hand with the community to support people facing hardship. The Vinnies Support Centre is a warm, inclusive space where individuals and families can access practical support, referrals and a friendly face. With services like an emergency food pantry and a dedicated team of volunteers, we work closely with the local community to meet people's needs with care, dignity and respect. This role supports people who may be experiencing homelessness, mental health challenges, or the effects of alcohol and other drugs. Please note applications for this position close at midnight, Sunday 16th November.

Your Responsibility

• Support delivery of the Society's Strategic Plan in the region
• Understand local issues and client needs
• Provide respectful, confidential and professional client support
• Ability to manage multiple face-to-face enquiries with differing clients and priorities
• Keep accurate records and complete paperwork on time
• Carry out admin tasks such as data entry, filing and photocopying
• Follow finance processes and manage transactions for client support
• Able to conduct EAPA Assessments on site - full training provided
• Maintain the food pantry and organise deliveries
• Prepare for meetings and manage file archiving
• Build good relationships with other service providers
• Help maintain a safe and inclusive work environment

You Will Need

• Experience in admin within a busy office or community setting
• Clear written and verbal communication
• Strong people skills with the ability to juggle multiple priorities
• Confident working with people from diverse backgrounds
• Great time management and organisation skills
• Attention to detail and accuracy
• Confident using Microsoft Office and client databases

The successful candidate will bring experience in managing challenging situations with care and cultural sensitivity, using de-escalation techniques and trauma-informed approaches to ensure a safe and supportive environment for all.

Applicants are required to provide Confirmation of Aboriginality documentation. If you do not currently have formal confirmation, you may still be eligible — please contact for a confidential discussion

We believe in supporting our employees with benefits that make a real difference:

• First Nations Staff Network: Annual First Nations Staff Conference bringing together our Aboriginal and Torres Strait Islander staff from across the state to connect and embrace culture.
• Sorry Business leave: Paid time off to attend to Sorry Business.
• Paid NAIDOC leave: Paid leave to take part in NAIDOC activities in your local community.
• Boost Your Take-Home Pay - Access up to $15,900 in tax-free benefits for everyday expenses like mortgage or car repayments, rent, and bills.
• Paid Parental Leave: Take up to 16 weeks of paid parental leave to cherish those early family moments.

This is an identified role under Section 14d of the Anti-Discrimination Act 1977 and as such Aboriginality is an essential requirement of the role. Aboriginal identified positions are developed where Aboriginal identity, cultural knowledge or connections are a genuine aspect of the role. Positions are specifically noted under the provisions of the NSW Anti-discrimination Act for Aboriginal people who meet the following criteria:

• is of Aboriginal and/or Torres Strait Islander descent, and
• identifies as an Aboriginal and/or Torres Strait Islander person, and
• is accepted as such by the Aboriginal and/or Torres Strait Islander community.

Apply Now

If this sounds like you, don't wait—apply now We are reviewing applications as they come in.

St Vincent de Paul Society (NSW) welcomes people from all backgrounds, ethnicities, cultures, and experiences. We are an equal opportunity employer and are committed to engaging a diverse workforce. We encourage applications from Aboriginal and Torres Strait Islanders, people with disability, people from diverse cultural and linguistic backgrounds, people who identify as LGBTQIA+, candidates of any or no religious beliefs and applicants of all ages. If you are a candidate with disability please let us know if you require any support to participate in the application and recruitment process.

The Society is committed to being a Child Safe organisation, further information can be found in the Society's commitment to Safeguarding Children & Young People. Prior to an offer of employment, candidates will be required to complete the pre-employment checks including a Police check & Working with Children check. A health / medical assessment may be required for some roles.