Service Desk Support Analyst

5 days ago

Canberra, ACT, Australia Paxus Full time

We are looking for a Digital Support Analyst to work in a high performing, fast paced customer service focussed team environment, under direction of the Digital Support Services Team Leads.

Digital Support Analysts provide level 1 IT help desk support to users of the Department's Information and Communications Technology (ICT).

The Analysts respond to user enquiries, assess problems and issues with the Departments ICT hardware and software and help to resolve these issues for end users, providing an excellent customer experience.

**Essential criteria**

1. Demonstrated experience in the provision of level one service desk support including delivering high quality customer service to users of information and communications technology (ICT).

4. Ability to provide clear communication about ICT issues, to be able to research issues in order to fix quickly, to provide accurate and relevant information and advice to organise work and think through problems.

5. Work within a rostered environment providing support from Monday to Friday between 8:00am to 6:00pm.

**Note**: To be considered for this role you must be AU Citizen with ability to obtain a Baseline Clearance.

**Job Types**: Full-time, Contract

Pay: $35.00 - $55.00 per hour

Schedule:

- 8 hour shift

  • Service Desk Support Analyst

    2 weeks ago

    Canberra, ACT, Australia beBeeCustomerService Full time $91,733 - $114,998

    **Job Opportunity:** Service Desk Support AnalystWe are seeking a highly skilled and experienced Service Desk Support Analyst to join our IT team. The successful candidate will be responsible for providing exceptional customer service, technical support, and troubleshooting services to our staff.Key Responsibilities:Provide on-site support during business...

  • Service Desk Analyst

    5 days ago

    Canberra, ACT, Australia Hitech Personnel Full time

    **Reference #**:- JF/NL0804**Title**:- Service Desk Analyst - ITIL - Active Directory, Microsoft - FED GOVT**Category**:- ICT**Location**:- ACT**Work Type**:- Contract**Remuneration**:- $Neg**Term**:- 6 month + EXT**Description**:- **ASAP Start with a leading Federal Government Department**:- **Lucrative hourly rates on offer $$**:- **Ability to obtain a...

  • Service Desk Analyst

    6 days ago

    Canberra, ACT, Australia Hitech Personnel Full time

    **Reference #**:- JF/LS1332**Title**:- Service Desk Analyst - Level 1 & 2 support - Federal Government**Category**:- ICT**Location**:- ACT**Work Type**:- Contract**Remuneration**:- $Neg**Term**:- 12 Months + 12 Month**Description**:- **High profile Federal government Department**:- **Initial 12 Month Contract + Extensions**:- **Lucrative Contracting Hourly...

  • Service Desk Analysts

    2 weeks ago

    Canberra, ACT, Australia Hitech Personnel Full time

    **Reference #**:- JF/NL0667**Title**:- Service Desk Analysts - MULTIPLE - FED GOVT**Category**:- ICT**Location**:- ACT**Work Type**:- Contract**Remuneration**:- $Neg**Term**:- 6 Months + 12 month**Description**:- **Prominent Federal Government Department**:- **Initial 6 month contract + 12 month extension options**:- **Lucrative and rewarding rates $$$**The...

  • Service Desk Analyst

    1 week ago

    Canberra, ACT, Australia Genesis It&T Pty Ltd Full time

    **Permanent Full Time**:- **Global IT Company / Federal Government Client**:- **NV1 clearance is required**A leading global ICT organisation is currently seeking a Junior Service Desk Analyst to perform level 1 IT support services for a large federal government environment based in Canberra ACT.**Key Responsibilities**:- All Incidents, Queries, Complaints,...

  • Service Desk Analyst

    1 week ago

    Canberra, ACT, Australia Hitech Personnel Full time

    **Reference #**:- JF/JA0636**Title**:- Service Desk Analyst - Level 2 - Federal Government**Category**:- ICT**Location**:- ACT**Work Type**:- Contract**Remuneration**:- $Neg**Term**:- 12 Months + EXT**Description**:- **Critical Federal Government Department with essential projects**:- **Long Term Role, Initial 12 Month Contract + 12 Month Extension...

  • Service Desk Analyst

    2 weeks ago

    Canberra, ACT, Australia Hitech Personnel Full time

    **Reference #**:- JF/NL0611**Title**:- Service Desk Analyst - Level 1 / Level 2 - FED GOVT**Category**:- ICT**Location**:- ACT**Work Type**:- Contract**Remuneration**:- $Neg**Term**:- 12 months**Description**:- **Start your Federal government Career**- **Lucrative 12-month contract with extensions**- **Top Daily Rates $$$**The successful **Service Desk...

  • Service Desk Analyst

    1 week ago

    Canberra, ACT, Australia Edt Networks Pty Ltd. Full time

    **Service Desk Analyst Wanted****6 months (12 month extention) $630 - $635 per day**We have been asked to seek a highly motivated and customer-focused team to join our clients Service Desk. As a Service Desk Analyst, you will be responsible for providing technical support to our clients, resolving incidents and requests in a timely and efficient...

  • Service Desk Analyst

    2 weeks ago

    Canberra, ACT, Australia Onpoint 365 Full time

    6-month contract with possible 12-month extension- Located in Canberra- Ability to obtain a security clearance**Service Desk Analyst**- **6-month Contract with possible 12-month extension**:- **Located in Canberra**:- **Ability to obtain a security clearance**Our Federal Government client is seeking a**Service Desk Analyst** with strong abilities in...

  • Service Desk

    1 week ago

    Canberra, ACT, Australia Hitech Personnel Full time

    **Reference #**:- JF/NL0616**Title**:- Service Desk - Microsoft Windows, Microsoft Office, Microsoft SCCM ITIL**Category**:- ICT**Location**:- ACT**Work Type**:- Contract**Remuneration**:- $Neg**Term**:- 12 months**Description**:- **Start an exciting career within a Federal Government Department**:- **Lucrative 12-month contract with extensions**:- **Top...