Program Change Manager

Job Description

• Lead and manage change initiatives across our groundbreaking WSI freight terminal
• Drive innovation and digital transformation nationally
• Permanent opportunity based at our Head Office in Mascot

At Qantas, we represent Australia to the world. Our diverse country is known for its unique spirit, mateship, and a can-do attitude. Together we're strong and resilient, and we work hard to make sure we're always at our best.

The Program Change Manager is responsible for overseeing the seamless implementation of the Western Sydney International freight terminal and advancing the organisation's Freight Digital Roadmap. This position delivers strategic leadership and comprehensive support for change initiatives, ensuring effective management of people impacts arising from the WSI terminal launch, as well as transformations in Digital Sales, Revenue Management, and Operations. The Program Change Manager works closely with stakeholders across Sales, Network, Operations, Technology, and other business units impacted by these key programs to facilitate organisational readiness and successful integration of changes.

Core duties include formulating and executing innovative change management strategies, communication plans, and training solutions across multiple concurrent projects. The role is fundamentally focused on realising business and Freight-wide objectives through effective change enablement and the embedding of sustainable transformation throughout the enterprise. Key areas of accountability encompass leading organisation-wide change management processes and stakeholder engagement, collaborating with senior HR leaders and business owners on organisational design for new operating models, managing integrated program communications and training delivery, and contributing significantly to the design and deployment of next-generation freight operations.

You'll have:

• 10+ years' experience in change management or transformation roles
• Skilled in planning and delivering complex programs across multiple workstreams
• Strong written and verbal communication with stakeholders at all levels
• Customer service and stakeholder management expertise
• Knowledge of freight, logistics, or aviation operations (airfreight cargo technology experience preferred)
• Advanced planning, analytics, and strategic problem-solving
• Self-driven, accurate, and detail-oriented
• Excellent time management and prioritisation
• Performs well under pressure; adaptable to change
• Shows initiative, sound judgement, and influencing skills
• Dangerous goods awareness (preferred)
• Maintains discretion and confidentiality

Why Qantas?

You'll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you'll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You'll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we've got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
• We'll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
• We'll support your wellbeing: Whether it's learning to better support your own and others' mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Applications close on the 28th of August

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us, you'll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.

About us

Founded in the Queensland outback in 1920, Qantas has grown to be Australia's largest regional, domestic and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group's main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic and international services.