Operational Risk Manager

Join our agile team as an Operational Risk Manager, where you'll play a critical role in embedding and maintaining operational risk practices across the COO division. You'll support the implementation and enhancement of HCF's Enterprise and Operational Risk Management Frameworks, working closely with divisional leaders to promote a strong risk culture and ensure compliance with internal policies and external regulations.

Key Responsibilities

• Conduct Line 1 controls assurance activities, including documentation review and escalation of control failures.
• Lead operational risk training and awareness campaigns across the COO Group.
• Maintain and update Critical Process Risk Registers (CPRRs).
• Oversee incident management processes, ensuring accurate recording and root cause analysis.
• Support risk assessments for onboarding and management of Material Service Providers (MSPs).
• Review and update critical process models and resource maps.
• Design and operationalise the Operational Risk in Change Standard.
• Prepare and deliver operational risk reporting for EARCC and Board.

Essential
Skills & Experience

• 7+ years' experience in operational risk management, enterprise risk, or audit within Australia's financial services or APRA-regulated entities.
• Strong experience implementing operational risk management frameworks and tools.
• Deep knowledge of internal controls governance across all 3 lines of defence.
• Familiarity with CPS 220 / 230 core concepts.
• Excellent report writing, presentation, and analytical skills.
• Ability to work autonomously and handle confidential matters professionally.
• Strong stakeholder management and influencing skills.

Desirable

• Experience in Private Health Insurance or mutual/not-for-profit organisations.
• Prior involvement in regulatory change projects with a CPS focus.
• Qualifications in risk, audit, business continuity, or resilience.
• Data analytics skills.

About HCF
At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we've been putting our members and their health first. As Australia's largest not-for-profit health fund, we cover 2 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.

We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our Strategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.

Culture & Benefits
Purpose-driven passion
We're united by a common purpose: to make healthcare affordable, understandable, high quality and member-focused.

Wellness and work-life balance
Skills
We'll empower you with the necessary skills and tools to support your personal wellbeing journey, ensuring you perform at your best. Our offerings include:

• 50% subsidy on HCF hospital and/or extras cover
• 18 weeks of parental leave for all new parents
• Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more
• Discounts on HCF's products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products.

Collaboration and inclusivity
We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio-economic status.

Continuous learning and growth
We believe in lifelong learning. HCF provides opportunities for personal and professional development. From workshops to mentorship programs, we encourage your growth and curiosity.

Next steps
If you
require any adjustments
to assist you in making your application or during the recruitment or onboarding process, please reach out to
Talent Acquisition –
to discuss.

We encourage applicants to submit their applications at their earliest convenience, as at HCF, we review applications as they are submitted, and may have filled the role prior to the job closing date.