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Branch Manager

2 weeks ago

Wantirna South, Victoria, Australia NAB Full time $90,000 - $120,000 per year
  • Showcase your passion for people in this leadership role
  • Make a real difference for our customers and communities
  • Autonomous and hands-on leadership role based in our Knox Branch

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

In the role of Branch Manager, you will join our retail team who place a strong focus on delivering real results for customers while keeping things simple.

Each day, you'll go above and beyond to:

  • Put customers at the centre of everything you do
  • Work quickly and with purpose for our customers
  • Be responsible for the overall performance of your branch through coaching, mentoring, leadership, and direction
  • Drive sales activity to achieve business objectives by actively identifying cross-sale opportunities
  • Deliver a brilliant, consistent, and engaging experience to our customers and partners; making sure everyone within your team understands the importance of delivering this every time
  • Ensure that the standards, procedures, and systems set out by NAB remain in place across the branch
  • Manage performance & strategic development of the branch and its relationship with the wider retail division

We're looking for the brightest to deliver the best for our customers. You'll need:

  • Customer-centric thinking
  • Ability to Influence, coach and advise your team
  • Proven experience in management or leadership roles
  • A passion for delivering an amazing experience to customers and an unwavering commitment to quality, with the will to go the extra mile
  • An ability to work collaboratively with your team
  • Resilience, self-motivation and energy to create our signature customer experience
  • A keen eye for detail that ensures transactions are completed efficiently and accurately
  • An appreciation for the inclusion and diversity of our customers
  • Retail Banking experience will be highly regarded

More focus on you
All new Branch Managers receive NAB's tailored onboarding and training program to ensure they are set up for success. As a reward for your success and passion for helping customers, we offer a multitude of benefits including an attractive base salary and fantastic career-growth opportunities.

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues' unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, please visit To discuss adjustment requirements, please contact the NAB Careers team, via [email protected] (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. We therefore encourage you to apply at your earliest opportunity.

Unsolicited CVs from agencies will not be accepted.