Client Support Officer

The Opportunity

This Level 2 position plays a vital role in managing infringement processes, evaluating incident data, issuing infringements, and responding to customer enquiries. You'll be part of a dynamic team within Driver and Vehicle Services, contributing to safe drivers, safe vehicles, secure identities, and quality service across Western Australia.

This is a great opportunity to work in a fast-paced, high-volume environment where attention to detail, strong communication skills, and the ability to apply legislation and policy are key. You'll collaborate with internal teams and external stakeholders, ensuring accurate and timely responses to complex and sensitive matters. If you're organised, analytical, and thrive in a team-focused setting, we encourage you to apply and be part of a values-driven organisation committed to empowering a thriving community.

This role contributes to the efficient and effective management of infringements by evaluating and verifying infringement incident data, processing and issuing infringements in a timely manner, and responding to requests for information from customers.

We will train you, develop you and help you achieve your goals

For further information about the role, we encourage you to review the attached Job Description Form (JDF) and contact
Andy Sethi, A/ Team Leader Infringement Services on and/or

Suitable applicants will be placed in a pool from which appointments will be made for this or similar future vacancies (fixed term or permanent) that arise within the next 18 months from date of first appointment across the Department of Transport.

About you

• Organised and detail-oriented, with the ability to manage a high-volume workload.
• Strong communication skills, both written and verbal, with a customer service focus.
• Able to interpret and apply legislation, policies, and procedures effectively.
• Analytical thinker with the ability to evaluate data and make sound decisions.
• Team player who contributes positively to team goals and KPIs.
• Confidence using computers and an ability to grasp new technology quickly.
• Ability to work within set timeframes and adhere to schedules.

As part of our team, you will enjoy

We invite you to
Be
Part of Something REAL
. At the Department of Transport and Major Infrastructure (DTMI), we value
real connection
,
growth
,
wellbeing
, and
purpose
. We are deeply embedded in our community, fostering an environment where employees feel seen, heard, and empowered. Our modern work environment supports continuous learning and development, making a significant impact on Western Australia's prosperity. We prioritise employee wellbeing and collaborate with the community to create a thriving, connected state. Learn more about our commitment to you, here.

• A competitive salary, and
  12%
  employer contributed superannuation and salary sacrifice options.
• Access to flexible working arrangements including working from home or alternate work location for enhanced work life balance.
• Not just a job, but an opportunity to develop your career across other areas of transport.
• A varied and exciting role where you will handle a wide range of customer enquiries.
• Training to set you up for success Training may be on the job, computer or classroom based.
• Support from your manager and team, we have a strong team culture and help each other achieve our customer service goals.
• Bright, modern facility close to transport links with a friendly team environment.
• Work for an innovative Government agency with limitless long-term career prospects.
• Generous leave entitlements including 4 weeks' annual leave, 3 public service holidays yearly and long service leave every 7 years.

How to Apply

Apply
online
by clicking the '
Apply for Job
' button and provide the following documents in
Word or PDF format
:

1. A detailed CV that clearly outlines the skills and experiences you have gained in relation to the job description; and
2. A one (1) page summary outlining the key responsibilities and achievements you have had during your career in the context of the JDF and Selection Criteria.
3. Please, nominate two (2) referees who can provide feedback on your capacity to meet the Work-Related Requirements. At least one of the referees should be your most recent, immediate supervisor.

Applications for this opportunity close at
3pm
on
Friday, 19 September 2025.
Please ensure your application is submitted on time, as
late applications will not be accepted
.

DTMI may conduct further search activities or extend the closing date, if required to supplement the field of applicants.