Hotel Services Team Lead

We are seeking an experienced Hotel Services Team Lead to join the residential aged care team at our Birralee site

Located in Innaloo, Brightwater Birralee is a suburban home for a group of 30 permanent residents and 30 Transition care clients.

Whilst working in this rewarding role you will work collaboratively with the Service Manager and site-based teams, including the Hospitality Services Officer, to deliver high-quality hospitality services across cleaning, laundry, and food services. This role ensures a safe, clean, and home-like environment and the delivery of nutritious meals that meet client needs, aligned with Brightwater standards and compliance requirements.

This is a permanent part-time role and the successful candidate will work 46 hours per fortnight. The hours of work are Tuesday, Wednesday and Friday 7.30am-1.30pm and Thursday 1pm-6pm. To be considered for this role you must be available to work these hours each week.

Responsibilities include:

• Ensure a clean, sanitary, well-maintained, and home-like environment by performing and supporting daily cleaning and laundry tasks
• Work in collaboration with the Hospitality Support Officer and site-based teams
• Oversee and support the provision of high-quality, safe, and nutritious meals and refreshments to residents, ensuring compliance with Brightwater's Food Safety Plan, HACCP principles, and dietary guidelines
• Monitor and assess the quality of meals, cleaning, and laundry services provided on site, ensuring accuracy and timeliness
• Complete and review audit documentation and compliance records including FoodSafe logs, and provide feedback to the Hotel Services staff, the Service Manager and the Hospitality Services team Ordering and maintaining cleaning and kitchen stock
• Coach and mentor Hotel Services staff, assisting with onboarding, induction, and ongoing training in collaboration with the Hospitality Services Officer to build a skilled and confident workforce
• Attend client and representative meetings, acting as a key Hotel Services representative to ensure client needs and feedback are heard and actioned
• Hospitality coordination of site-based special events, collaborating closely with key stakeholders

To be suitable for this pivotal role, you must possess:

• Current Food Safety Supervisors Certificate
• Previous experience in a similar role, preferably in a related setting
• Leadership skills and the ability to coach others and provide constructive feedback
• Knowledge of cooking and food preparation. This should include an understanding of safe meal preparation and serving presentation
• Knowledge and experience in cleaning and/or laundry services - desirable
• Excellent communication and interpersonal skills and the ability to communicate with people from diverse backgrounds and experiences, including those with dementia and/or high support needs
• Demonstrated ability to prioritise workload, work effectively under pressure, problem solve and use resources effectively, safely and efficiently
• A satisfactory National Police Clearance that is less than one year old
• A satisfactory NDIS Worker Screening Check

Brightwater can offer you:

• The ability to salary package
• Our unique staff benefits program, including access to BrightwaterPlus which gives you discounts with over 370 retailers
• Extensive learning and development opportunities

If you share a spirit that is caring, authentic, progressive and courageous then please read the attached job description for more information on the role, including a full list of duties.

Please apply online and submit your CV. All applications must be submitted through our online portal.

Shortlisting will begin immediately, and Brightwater reserves the right to close this advert once the position is filled.

Brightwater. Thrive, Connect, Belong.