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Patient Services Officer Call Centre

2 weeks ago

Innaloo, Australia SKG Radiology Full time

**About us**

SKG Radiology is proudly West Australian and proud partners of the West Coast Eagles, Perth Wildcats, Western Force, Perth Lynx, Perth Heat, West Coast Fever, the WACA and a number of local football clubs. Established in 1981, SKG Radiology is recognised for its excellence in providing consistent patient care and a wide range of professional services from X-ray to Ultrasound, LOW-DOSE CT scans, MRI and Nuclear Medicine. Market-leading technology including EOS weight bearing x-ray and the latest 3T MRI scanners keeps SKG Radiology at the forefront of diagnostic imaging innovation.

**About the role**

Our Patient Services team is responsible for liaising with medical specialists, GPs, patients and members of the general public; assisting with everything from general enquiries to the co-ordination of bookings over the telephone.

In the role of Patient Services Officer you will be the first point of contact for people choosing our company and therefore can make or break our reputation hence a welcoming, professional and accurate approach is key.
- An understanding that all communication is via the telephone with no face to face customer interaction
- A consistent **Patients First** focus
- Exceptional customer service skills
- Polite phone manner
- The ability to multi task and adapt quickly to different situations
- High degree of computer literacy
- Keen attention to detail
- A warm approach with the ability to converse with people from diverse social and cultural backgrounds

**This is a full time position**
- Due to the nature of the position, flexibility is key as shift start and finish times will be variable and include weekend shifts. There is an expectation of this role to work hours across the full week as per the department roster._

Please note that our Patient Services office is now located in the suburb of Innaloo.

**Working with SKG Radiology**

At SKG, we are dedicated to being an employer of choice by promoting a positive and caring work environment for our employees.
- Friendly and supportive team environment
- Long standing and successful company, 40 + years
- Ability to accrue time off in lieu
- Paid parental leave policy
- Committed to our employees’ health and well-being, providing access to an Employee Assistance Program
- Access to a discounted rate with a prominent corporate health fund
- Access to discounted gym membership
- Discounted fees on SKG services for staff and family members
- Rewards and Recognition Program
- Competitive remuneration package

**Interested?**

If this role sounds like you, we would love to hear from you and will be in touch if you are shortlisted for this opportunity.