Senior Payment Services Officer

The Opportunity

Join Monash University as a Senior Payment Services Officer and play a key role in delivering high-quality administrative services to support the effective operation of the Payment Services Division. This position ensures the efficient and accurate processing of claims, expense management, and accounts payable services, while upholding compliance with tax legislation, university policy, and service excellence standards.

This position will be responsible for implementing a wide range of administrative and financial tasks, including managing processes, providing services, responding to queries, advising on policy and process, project administration and producing reports. The role requires consistent data accuracy, timely financial reporting, and a proactive approach to resolving payment issues. With a strong focus on customer service, you'll maintain effective relationships with internal and external stakeholders and provide informed advice on policy, compliance, and procedures. You'll also participate in continuous improvement initiatives, ensuring Monash's payment services remain efficient, responsive, and aligned with best practices.

To be successful in this role you will have a relevant tertiary qualification or equivalent experience, paired with strong administrative, organisational and analytical skills. Your commitment to high-quality service, ability to prioritise competing deadlines, and excellent problem-solving capabilities will be essential. You'll bring sound financial system knowledge, keen attention to detail, and the ability to work independently as well as collaboratively in a team environment. Strong communication skills and the ability to engage with a diverse range of stakeholders are key to thriving in this role.

About Monash University

At Monash, work feels different. There's a sense of belonging, from contributing to something groundbreaking – a place where great things happen.

We value difference and diversity. That's why we champion an inclusive and respectful workplace culture where everyone is supported to succeed.

Some 20,000 staff work for Monash around the world. We have 95,000 students, four Australian campuses, and campuses in Malaysia and Indonesia. We also have a major presence in India and China, and a significant centre and research foundation in Italy.

In our short history, we have skyrocketed through global university rankings and established ourselves consistently among the world's best tertiary institutions. We rank in the world's top-50 universities in rankings including the QS World University Rankings 2026.

Learn more about Monash.

Today, we have the momentum to create the future we need for generations to come. Accelerate your change here.

Monash supports flexible and hybrid working arrangements. We have a range of policies in place enabling staff to combine work and personal commitments. This includes supporting parents.

To Apply

For instructions on how to apply, please refer to 'How to apply for Monash Jobs'. Your application must address the Key Selection Criteria.

Diversity is one of our greatest strengths at Monash. We encourage applications from Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with disabilities, neurodivergent people, and people of all genders, sexualities, and age groups.

We are committed to fostering an inclusive and accessible recruitment process at Monash. If you need any reasonable adjustments, please contact us at hr- in an email titled 'Reasonable Adjustments Request' for a confidential discussion.

Your employment is contingent upon the satisfactory completion of all pre-employment and background checks required for the role, as determined by the University.

Enquiries: Rima Patel, Payment Services Team Lead,

Position Description: Senior Payment Services Officer

Applications Close: Monday 27 October 2025, 11:55pm AEDT

Supporting a diverse workforce