Customer Contact Specialist

2 weeks ago

Newstead, Queensland, Australia Aveo Full time $60,700 per year
The OpportunityWhat we offer
  • A fun, vibrant and award-winning customer service team culture (you'll love our team activities)
  • Rostered Day Off (RDO) on a Friday if you work a Saturday shift
  • Flexible working arrangements (3 days in our office, 2 days from home). Our Newstead Office is walking distance from Bowen Hills train station with end-of-trip facilities available
  • $60,700p.a inclusive of super two (2) 'All About Me' leave days per calendar year and annual salary reviews
  • Paid Parental Leave and Purchased Annual Leave options
  • Employee Referral Program and Employee Assistance Program
  • Discounts to Health Insurance and Retail & Leisure partner providers
  • Opportunities for further career progression (e.g. progress into sales consultant roles)
You will
  • Engage with a wide range of stakeholders, including prospective Aveo customers, current residents, family members or suppliers and provide exceptional customer service
  • Handle inbound sales enquiries for our Aveo communities and seamlessly transition the customer to our Sales experts
  • Maintain a high quality of call performance by delivering service that reflects Aveo's values
  • Maintain accurate call records
  • Respond to email, web chat and Facebook enquiries as required
  • Work as part of a close-knit team to exceed KPI targets, but most importantly, contribute to a strong culture of team positivity and activities
What you'll bring
  • Previous experience in a call-centre customer service environment (required)
  • Excellent written and verbal communication skills with a genuine interest in connecting with seniors
  • A fun and energetic attitude who enjoys working in a fast-paced team environment
  • Strong problem-solving skills and the ability to work without direct supervision.
  • Proficient in Microsoft platforms, including Office, Teams and Dynamics CRM (highly regarded)
  • Flexibility to work on a rotating roster including Saturdays
Who we areWhat's next

Aveo

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