Medical Receptionist

Medical Receptionist – IVF & Gynaecology Practice

We are a boutique specialist practice, run by a dedicated Specialist alongside a highly experienced Practice Manager. Our priority is to deliver compassionate, personalised care to patients throughout their fertility journey. We are currently seeking a professional, highly organised Medical Receptionist to complement our team.

As the first point of contact, you will play a crucial role in providing warm, professional support to both our patients and the clinical team, ensuring a smooth and positive experience at every step. We are looking for someone who values both patient care and administrative excellence. You are empathetic, responsible, and eager to learn. Your strong work ethic, attention to detail, and team-oriented mindset will make you a perfect fit for our nurturing yet fast-paced environment.

Mandatory Requirements

(Please do not apply if you do not meet these criteria)

• Minimum 2 years of receptionist or customer service experience
• Fluent in spoken and written English

Desirable Skills & Experience

• Confident in managing a busy front desk and patient-facing reception duties (experience in general practice highly regarded)
• Familiarity with medical software and appointment management (Genie/Gentu experience is advantageous)
• Experience with medical billing and a willingness to learn quoting and procedure bookings
• Strong organisational skills, punctuality, and excellent time management
• Ability to multitask and adapt in a dynamic clinical setting
• Willingness to assist with ad hoc administrative tasks for the Specialist and Practice Manager

Personal Traits

• Calm and professional under pressure
• Clear, confident communicator
• Always respects and maintains patient confidentiality
• Friendly, approachable, and a supportive team player
• Self-motivated and capable of working independently
• Reliable, loyal, and trustworthy

Work Hours: Monday to Friday, between 7:00 am and 6:00 pm (shifts vary within these hours)

Part-time hours will be considered for the right candidate.

What We Offer:

• A supportive and positive work environment
• Opportunities to grow and upskill
• Competitive remuneration based on experience
• Potential to progress to a senior role based on performance

To Apply:

Please submit your CV along with a cover letter explaining why you're the right fit for this role.

Applications without a cover letter will not be considered.

Job Type: Full-time

Pay: $65,000.00 – $75,000.00 per year

Work Authorisation:

• Australia (Required)

Work Location: In person