Outbound Logistics Operations Administrator

• Join a powerhouse of brands that connect customers, businesses and communities.
• Bring your boldness and stand out in an organisation that supports you to shine.
• Access to awesome perks like a free mobile and home internet plan

Bring your 'you' to TPG Telecom, and help us build meaningful relationships and support vibrant, connected communities. We're better and bolder together.

TPG Telecom started with a belief that we can make things better for Australians. We believe in the power of meaningful relationships to support vibrant, connected communities where everyone belongs. It's our why; our reason to exist. Now, we're proud to be one of Australia's leading mobile and internet providers. We're not just redefining telco, we're changing its course. And you play a role in that. A big one. The opportunities are plenty for those who are ready to accept the challenge.

Could that be you?

Your opportunity:

As our Outbound Logistics Operations Administration, you will play a vital role in co-ordination with inventory supply, order management & reverse logistics functions across multiple sales channels. Act as the key interface between our Vodafone channels and customers to the Vodafone Logistics Centre. The role will manage the execution of all operational requirements whilst at the same time looking for opportunities to gain efficiencies and cost savings via operational process improvement whilst maintaining the optimum customer experience.

You'll make impact by the following:

• Order and delivery management for TPG Telecom brands, ensuring all orders are processed in line with SLAs and customer expectations whilst proactively communicating order status and delays or impacts as and when required
• Implement and maintain efficient distribution models across key channels to maximise sales whilst minimising inventory holding and returns, and minimising distribution costs.
• Gain a deep understanding of order management systems, including Oracle, other internal systems and where applicable 3rd party EDI (Electronic Data Interface) systems
• Build strong, collaborative and productive relationships with key stakeholders(internal & external).
• Escalation of stock outages/ potential supply or distribution delays
• Management of escalations, seeing them through to resolution within agreed SLAs.
• Lead in the development of new and existing business processes and systems
• Proactive end to end freight tracking including management of damage in transit and lost in transit with all freight partners
• Manage a continuous improvement plan to drive alignment of our brands and gaining operational efficiencies with our partners and internal stakeholders through process change and project delivery
• Other administrative tasks to support the Logistics function as required
• We are all responsible for taking reasonable care of our own safety and wellbeing at work, and to avoid adversely affecting the safety and wellbeing of another person at work.
• Always be on the lookout to improve the way we work, and speak up with suggestions for a better way, with the aim of exceeding our customers' expectations.
• Plan your work and be ready to take advantage of the opportunities and risks that come with our ever-changing industry.

What you'll bring:

• Previous Logistics experience preferred but not essential
• Experience in sales or customer care with a high level of customer service and accountability to deliver results/resolution
• Able to communicate complex information clearly in writing and verbally to varied stakeholders
• Strong communication & negotiation skills
• Able to problem solve and understand root causes of issues
• Proactive approach to operational and process improvement and driving change
• Excellent attention to detail
• Strong analytical, planning and reporting skill

Ideally, you will also have:

• Ability to work as part of a dynamic and ever-changing team
• Creative, flexible and energetic
• Experience in a fast paced, dynamic organisation
• Intermediate Excel skills

What's in it for you?

• Flexible hybrid way of working (from home and office)
• 'Stay Connected Mobile' – Access to a free mobile plan
• 'Stay Connected NBN' – Access to a free NBN 100 plan
• Access to TPG Learning Hub platform and internal development opportunities
• Access to Corporate Partner Discounts

Come join us and build a better future. Apply today.

Don't meet every single requirement? That's OK At TPG Telecom, we're all about creating an accessible workplace where everybody feels safe to bring their authentic self to work - regardless of background. If you think this role is a great fit for you but some of the qualifications don't align with your experience, we still encourage you to apply - you might just be the perfect candidate for a similar role with us Learn more about life at TPG Telecom here.

TPG Telecom also acknowledges the Gadigal People of the Eora Nation as the Traditional Custodians of lands and waterways where this office can be found in Barangaroo.

Our Talent Acquisition Team and Hiring Managers kindly request no unsolicited resumes or approaches from Recruitment Agencies. TPG Telecom is not responsible for any fees related to unsolicited resumes.

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