Dedicated L2 Field IT Engineer

11 hours ago

Sydney, New South Wales, Australia Smart Solutions Technologies - SST Full time $80,000 - $120,000 per year

We are seeking a
highly experienced, dedicated Level 2 Field IT Engineer
to join our team, providing critical infrastructure and desktop support directly for
our client
users across
Australia and New Zealand
. This is a high-visibility, client-facing role based primarily in
Sydney
, requiring regional travel to various stations.

This role demands a self-driven professional who thrives on ownership, problem resolution, and maintaining stringent customer compliance standards.

Location & Logistics

  • Base Location:

31 Market Street, Sydney, NSW 2000
- Start Date: 1st Dec 2025
- Travel:
Required travel to the client stations across Australia and New Zealand (Flights, hotels, and travel expenses covered by the client).
- Schedule:
Full-time,
Monday to Friday, 8-hour shift
with a
flexible schedule
(e.g., 9 am–5 pm, 11 am–7 pm, 3 pm–11 pm).
- Contract Term:
Initial quotes for 3-month, 6-month, and Annual contracts.

Critical Requirements (Non-Negotiable)

  • Citizenship/Work Rights:
    Must be an
    Australian Citizen
    or hold the
    full right to work and travel between Australia and New Zealand.

Your Role & Technical Expertise

As the dedicated L2 Engineer, you will be the single point of contact for complex field support, ensuring minimal impact on customer operations.

  • Experience:
    Four (4+) years
    of direct, hands-on experience providing IT Infrastructure field support (L1/L2).
  • Troubleshooting:
    Expert in diagnosing and fixing hardware, software, OS (Windows/MAC/Linux basic admin), and system/network issues
    without voiding hardware warranty or customer security compliance.
  • Desktop & Peripherals:
    L2 expertise in installing, troubleshooting, and repairing desktops, laptops, printers, scanners, and other peripherals.
  • Network & Cabling (Smart Hands):
    Comprehensive knowledge of
    TCP/IP, DNS, DHCP, VPN, RDP
    , and experience with
    "Smart Hands"
    support for peripheral networking hardware (monitors, keyboards, routers, firewalls, racks, cabinets, data termination panels).
  • Logistics & Physicality:
    Ability to perform "Smart Hands" activity and
    lift/move computer equipment weighing up to 50lbs.
  • ITSM Tools:
    Experience with ticketing systems (e.g.,
    ServiceNow, Remedy
    ).
  • Process:
    Proven experience in
    Problem Management
    and
    repeat call analysis
    for preventative actions.

Non-Technical & Professional Skills

  • Excellent
    written and oral communication skills
    for effective client, management, and peer interaction.
  • Strong
    Customer Management Skill
    —ability to interact and work with customers at different levels.
  • Self-driven, results-oriented,
    and takes
    proactive ownership
    of tasks.
  • Ability to work effectively
    independently and as part of a team
    with minimal supervision.
  • Ability to meet deadlines and complete tasks on-time.

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