Housing Officer

We're Hiring: A fixed term, full time Housing Officer role, based at our Nerang Office. Join a team with purpose 

About Us

Community Housing Limited (CHL) is a leading not-for-profit organisation dedicated to making a positive impact in the housing sector. We are committed to addressing housing issues and supporting vulnerable populations by offering affordable and sustainable housing solutions to individuals and families in need.

At CHL, our primary goal is to create safe, secure, and affordable housing options that empower individuals and families to thrive. With a focus on delivering high-quality service and outcomes, we manage over 11,000 new and existing properties across various communities. CHL is driven by a collaborative team culture where every member plays a vital role in achieving our mission.

Role Overview:

A career in community housing is extremely rewarding and now you too can contribute to positive social impact and a world without housing poverty.

This role will see you delivering high quality tenancy and property management for Community Housing Limited. You will be responsible for property inspections, allocations of vacant properties, rental collection and chasing arrears, conducting condition reports, coordinating lease and rent reviews, and carrying out exit procedures.

As a Housing Officer, you will work closely with internal and external stakeholders including government departments, the Asset Management Unit, clients, and relevant support agencies. There may be times where you will be required to represent Community Housing Limited at hearings.

You will be responsible for performing administrative tasks including reporting, addressing complaints, adhering to compliance requirements, and maintaining accurate property and tenancy data in all required systems.

What You'll Do:

To be successful for this role, you will have a genuine passion for wanting to support vulnerable people in our community.

What We're Looking for:

• Demonstrated experience in providing client focused tenancy management services.
• Solid understanding of the Residential Tenancies Act.
• Relevant skills and experience in working sensitively with a diverse customer group with complex needs, including those who are in housing crisis.
• Confidence in liaising with various stakeholders including vulnerable people.
• Strong work ethic, willingness to learn, and a caring and empathetic nature.
• Previous experience working on MS Office programs.
• Ability to compose professional correspondence via email to internal and external stakeholders.
• A current driver's license - onsite parking available.

Desirable:

• Previous experience working in the social/community housing industry.

Please note that a satisfactory police check is required for all staff and those with client related responsibilities are required to provide a NDIS and Working with Children Check (WWCC).

As an equal opportunity employer, CHL works closely with people from a diverse range of backgrounds. CHL acknowledges the traditional Aboriginal owners of country throughout Australia and we pay our respects to them, their culture and their Elders past and present.

Why Join Us:

At CHL, you'll have the opportunity to work in a supportive and collaborative environment where your contributions are valued. You will be part of a team that is passionate about making a difference.

In addition, we care about our people and that's why we offer:

• Flexible work options to support your work-life balance.
• One day off a year as a 'You Day' to celebrate you
• Paid Parental Leave 
• Salary packaging and novated leasing to maximise your take-home pay.
• Learning and development programs to help you grow in your career.
• Wellbeing initiatives including EAP, and access to health programs.
• A values-driven culture where you'll be supported, recognised, and empowered to make an impact.