Housing Officer

- Contribute to a world without housing poverty
- Salary packaging + You Day Leave + salary continuance & other benefits
- Join an inclusive and supportive team & make an impact

We're Hiring: A fixed term, full‑time Housing Officer role, based at our Nerang Office. Join a team with purpose

About Us

Community Housing Limited (CHL) is a leading not‑for‑profit organisation dedicated to making a positive impact in the housing sector. We are committed to addressing housing issues and supporting vulnerable populations by offering affordable and sustainable housing solutions to individuals and families in need.

At CHL, our primary goal is to create safe, secure, and affordable housing options that empower individuals and families to thrive. With a focus on delivering high‑quality service and outcomes, we manage over 11,000 new and existing properties across various communities. CHL is driven by a collaborative team culture where every member plays a vital role in achieving our mission.

Role Overview:

A career in community housing is extremely rewarding and now you too can contribute to positive social impact and a world without housing poverty.

This role will see you delivering high quality tenancy and property management for Community Housing Limited. You will be responsible for property inspections, allocations of vacant properties, rental collection and chasing arrears, conducting condition reports, coordinating lease and rent reviews, and carrying out exit procedures.

As a Housing Officer, you will work closely with internal and external stakeholders including government departments, the Asset Management Unit, clients, and relevant support agencies. There may be times where you will be required to represent Community Housing Limited at hearings.

You will be responsible for performing administrative tasks including reporting, addressing complaints, adhering to compliance requirements, and maintaining accurate property and tenancy data in all required systems.

What You’ll Do:

To be successful for this role, you will have a genuine passion for wanting to support vulnerable people in our community.

What We’re Looking for:

- Demonstrated experience in providing client focused tenancy management services.
- Solid understanding of the Residential Tenancies Act.
- Relevant skills and experience in working sensitively with a diverse customer group with complex needs, including those who are in housing crisis.
- Confidence in liaising with various stakeholders including vulnerable people.
- Strong work ethic, willingness to learn, and a caring and empathetic nature.
- Previous experience working on MS Office programs.
- Ability to compose professional correspondence via email to internal and external stakeholders.
- Previous experience working in the social/community housing industry.

Please note that a satisfactory police check is required for all staff and those with client related responsibilities are required to provide an NDIS and Working with Children Check (WWCC).

As an equal opportunity employer, CHL works closely with people from a diverse range of backgrounds. CHL acknowledges the traditional Aboriginal owners of country throughout Australia and we pay our respects to them, their culture and their Elders past and present.

Why Join Us:

At CHL, you'll have the opportunity to work in a supportive and collaborative environment where your contributions are valued. You will be part of a team that is passionate about making a difference.

In addition, we care about our people and that’s why we offer:

- Flexible work options to support your work‑life balance.
- One day off a year as a ‘You Day’ to celebrate you
- Salary packaging and novated leasing to maximise your take‑home pay.
- Learning and development programs to help you grow in your career.
- Wellbeing initiatives including EAP, and access to health programs.
- A values‑driven culture where you’ll be supported, recognised, and empowered to make an impact.

Ready to make an impact?

If you’re ready to take on this exciting opportunity and contribute to our mission, we want to hear from you Join us in shaping an organisation that truly values its people and communities.

For a confidential conversation about the position please contact Rachel Higgins at rachel.higgins@chl.org.au on 07 5655 1137.

Apply today and be part of a team where your work really matters.

Housing Officer

Community Services & Development Housing & Homelessness Services

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