Customer Experience Administrator

Join Our Elite Team as a Customer Experience Superstar

Are you ready to elevate your career to a 6-star level in a luxurious, award-winning environment? Palm Lake Resort Paynesville is currently taking Expressions of Interest for a Customer Experience Administrator.

As one of Australia's most prestigious over-50s lifestyle communities, Palm Lake Resort Paynesville is synonymous with luxury, and innovation. Nestled in the heart of Gippsland's picturesque lakes region surrounded by architecturally designed homes and world-class facilities this is your opportunity to thrive in a vibrant and inspiring workplace.

What We Offer:

• Work in a premier over-50s lifestyle resort that sets the standard in excellence.
• Professional Growth: Access industry-leading training and development programs to grow your skills and career.
• Dedicated Team: Be part of a supportive and innovative team committed to delivering exceptional customer experiences.

Your Role:

As our Customer Experience Superstar, you will be the welcoming face of Palm Lake Resort Paynesville providing a first-class customer experience that reflects the premium lifestyle we offer. This is a full-time position, working Monday - Friday, on a 38hours week 8:00 AM to 4:00 PM. The office site based at the resort in Paynesville.

In this role, you will:

• Create unforgettable first impressions by warmly greeting and engaging with clients, visitors, and homeowners.
• Maintain and showcase our luxury display homes, ensuring they're immaculate and presentation-ready.
• Deliver high-level customer service by providing accurate, detailed information about our homes, amenities, and community.
• Guide prospective buyers through their journey to homeownership, creating an exceptional and personalised experience.
• Assist in the planning and execution of exclusive sales events.
• Use your organisational and administrative skills to manage client documentation, CRM systems, and communications efficiently and professionally.

The Ideal Candidate:

We seek a professional who radiates confidence, thrives in a luxury-focused environment, and is passionate about delivering exceptional customer experiences.

To excel in this role, you will:

• Have at least three years of experience in customer service or sales administration.
• Be highly organised and skilled at managing multiple tasks while maintaining high-quality service levels.
• Demonstrate excellent communication skills, effortlessly building rapport and fostering strong client relationships.
• Be proficient in Microsoft Office (Word, Excel, Outlook) and CRM systems.
• Be flexible with your working hours to meet client and team needs.
• Exhibit a positive attitude and a genuine passion for enhancing the customer experience in a high-end environment.

Why Join Palm Lake Resort?

At Palm Lake Resort we offer more than a job—we provide an opportunity to be part of something extraordinary.

As a team member, you will:

• Work in a premium environment that values excellence, innovation, and community.
• Contribute to creating a luxury lifestyle that our homeowners love.
• Advance your career while working alongside a dedicated, innovative team.

Our homeowners enjoy world-class facilities, luxury homes, and a vibrant social community; you will play a vital role in making that lifestyle a reality.

Take the Next Step in Your Career

If you are passionate about customer service, thrive in a luxury environment, and are ready to elevate your career, we would love to hear from you. Join us in shaping the future of over-50s living at Palm Lake Resort Paynesville

Apply now to be part of our exceptional team

Please Note: Only shortlisted applicants will be contacted.