Client Service Officer

Client Service Officer
Legal Profession Admission Board

• Location – Sydney CBD (flexible work arrangements available)
• Employment type – Temporary full-time opportunity (11-month contract with a possibility of extension)
• Salary – Clerk Grade 3/4, Base Salary ($84,659 – $92,701), plus employer's contribution to superannuation and annual leave loading

Your role
The Client Services Officer is a primary point of contact for people applying for admission to the legal profession in NSW and for students in the Diploma in Law course.

What You'll Do
Working in the Office of the Legal Profession Admission Board you will co-ordinate a range of critical administration tasks including:

• Process applications for admission as a lawyer, register new students, and enable existing students to vary their course progression and/or exam arrangements.
• Assist with the planning and execution of examinations held twice-yearly, including the coordination of marking processes and results publication.
• Enter and maintain data in student records systems and or admission systems with a high level of accuracy and confidentiality.
• Respond to telephone, email and counter enquiries from students and applicants for admission with reliable and comprehensive information.
• Process requests and provide advice to people seeking admission as a lawyer and prospective students for the LPAB's Diploma in Law course.
• Assist with the planning and execution of the monthly lawyer admissions and annual student graduation ceremonies as well as the award of prizes to students after each term.
• Contribute to plans and projects to improve the design and quality of student services or admission services.
• Source and compile data and other information for Board management as required.

What We're Looking For
Strong interpersonal skills and customer service excellence.

Ability to rapidly acquire knowledge of relevant legislation, rules and regulations.

Experience in administration including experience in the use of computer-based systems such as word processing, spreadsheet and records management systems.

Download the role description.

Note: On admission days and examination periods, staff will need to start early and finish late as necessary to meet the operational needs of the organisation.

Persons who are registered as students-at-law in the Board's Diploma of Law course are not eligible to apply for this position.

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To apply directly via the DCJ Careers site click here. Search for the job and click the 'Apply now' button.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

What We Offer
We offer a variety of benefits, including:

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

We do work that really matters
Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It's work that really matters.

Apply now and join Australia's top public sector employer where we will support you and provide an exciting and flexible working environment

Are you ready to join us?
Requirements
Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the targeted question below with a brief outline on how you meet the requirements of the role:

Can you describe a time where you had to manage competing priorities. How did you manage the situation and what was the outcome?

Applications close
: Thursday, 20 November 2025 at 11:59pm AEDT.

Got a question?
For more information about the role or what it's like to work for DCJ, please contact the hiring manager Angel Nunley at

If you've got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please contact Lois Jebin at

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit
We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information
A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Applying for DCJ jobs on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

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The careers site currently promotes this service on the 'Discover roles with DCJ in regional NSW' page.