Mandarin Speaking Guest Service Agent
3 days ago
Company Description
Mercure Darwin Airport Resort & Novotel Darwin Airport Hotel are conveniently located just a few steps away from the airport and a short 15-minute drive from the vibrant Darwin CBD, the Hotels offer a prime location for both business and leisure travellers.
Be a part of this Journey…
Airport Development Group (ADG) has made a significant investment of $25 million to transform the properties into a world-class destination. The major redevelopment project includes a range of upgrades to enhance the guest experience.
The existing accommodation and facilities have undergone significant enhancements, ensuring a comfortable and enjoyable stay for the guests. We are excited to introduce a brand new lagoon pool, where you can relax and soak up the tropical vibes. Additionally, a poolside restaurant has been added, providing a delightful dining experience in a stunning setting.
The extensive new tropical gardens create a serene and inviting atmosphere, offering a wonderful base from which to explore all the remarkable attractions and natural beauty that the Top End has to offer.
Job Description
- Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
- Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality/privacy.
- Maintain communication channels between Hotel guests and all Hotel departments both verbally and in writing as required.
- Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills.
Qualifications
- Previous 1-2 years of experience working in Front Office or hotel outlets is preferred.
- Fluency in Mandarin and English (spoken and written).
- Strong computer or system skills preferably in Opera Cloud.
- Possess strong attention to detail, whilst delivering efficient customer service.
Additional Information
WHAT IS IN IT FOR YOU:
- ALL Heartist Program – Enjoy exclusive discounts on accommodation and food & beverage at Accor properties worldwide.
- Family & Friends Discounts – Share the benefits of your career with your loved ones, offering them discounts on accommodation, services, and events.
- Accor Live Limitless (ALL) Loyalty Program – Earn status and reward points with every stay, unlocking more benefits and experiences.
- Learn Your Way – Access leading training platforms like Accor Academy and Typsy to advance your career and skills.
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality.
Discover the life that awaits you at Accor, visit Do what you love, care for the world, and dare to challenge the status quo #BELIMITLESS
Aboriginal & Torres Strait Islander people are strongly encouraged to apply.
-
Guest Service Agent
4 weeks ago
Darwin, Northern Territory, Australia Oaks Hotels, Resorts & Suites Full timeOverview Oaks Darwin Elan Hotel is looking for a Casual Guest Service Agent who is passionate about providing excellent customer service to join the team. The role involves guiding guests through their stay, from smooth check-ins and check-outs to insights on local attractions and eateries, with a focus on superb customer service and positive energy. ...
-
Guest Service Agent
3 weeks ago
Darwin, Northern Territory, Australia Oaks Hotels, Resorts & Suites Full timeCompany DescriptionMinor Hotels is one of Australasia's largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the...
-
Guest Service Agent
3 weeks ago
Darwin, Northern Territory, Australia Oaks Hotels, Resorts & Suites Full timeCompany Description Minor Hotels is one of Australasia's largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the...
-
Guest Service Agent
2 weeks ago
Darwin, Northern Territory, Australia Minor International Full time $16,616 - $23,424 per yearCompany Description Minor Hotels is one of Australasia's largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the...
-
Guest Services Officer
5 days ago
Darwin, Northern Territory, Australia AirAsia Full time $40,000 - $60,000 per yearJob DescriptionYOUR ROLE AS A:The Guest Services Officer is responsible to maintain the highest level of safety, security and service standards for ground operations.WHAT YOU'LL CHAMPION:To ensure the smooth daily operations by Guest Services at Check-in counter, Gate Management, Arrival Hall, Transfer Desk and to prepare daily operations reports.To ensure...
-
Darwin, Northern Territory, Australia Delaware North Full time $60,000 - $80,000 per yearThe opportunityDelaware North Australia is hiring a full-time Reservations Sales Agent to join our team at Mindil Beach Casino Resort in Darwin. As a Reservations Agent, you will be responsible for liaising with guests on the phone, selling our hotel, and confirming and inputting reservation information. If you want to make an impact on a traveler's day, we...
-
Darwin, Northern Territory, Australia Delaware North Full timeThe opportunityDelaware North Australia is hiring a full-time Reservations Sales Agent to join our team at Mindil Beach Casino Resort in Darwin. As a Reservations Agent, you will be responsible for liaising with guests on the phone, selling our hotel, and confirming and inputting reservation information. If you want to make an impact on a traveler's day, we...
-
Rental Service Agent
2 weeks ago
Darwin, Northern Territory, Australia Indie Campers Full time $40,000 - $60,000 per yearABOUT USIndie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices.With over one million nights rented through our travel platform, we have...
-
Senior Publican
2 weeks ago
Darwin, Northern Territory, Australia ALH Hotels Full time $100,000 - $120,000 per yearAbout the RoleSenior Publican | Northern TerritoryAs a Senior Publican you will be responsible for supporting and coaching Venue Managers within your portfolio to achieve sustainable business targets. You will be a change agent, driving and embedding initiatives within venues, as well as bringing your own fresh ideas to your team and the wider business.Life...
-
Office Services Manager
1 week ago
Darwin, Northern Territory, Australia Williams Lea Australia Pty Ltd. Full time $60,000 - $80,000 per yearWilliams Lea is a leading global provider of skilled support services to financial, legal, and professional services firms. As such, we pride ourselves on our outstanding reputation for delivering excellence.We currently have a Full Time - 10-month Contract opportunity based at one of our client sites under the title of Workplace Operations Manager.You will...
