Assistant Venue Manager

2 days ago

Castle Hill, New South Wales, Australia Area 51 BNE Full time $60,000 - $90,000 per year
Assistant Venue Manager Wanted for Area51

Area51 isn't just another venue, it's where imagination takes flight, laughter echoes through every corner, and unforgettable memories are made daily. We're searching for an energetic, dynamic Assistant Venue Manager who's ready to help us create out-of-this-world experiences for families and kids

YOUR MISSION (Should You Choose to Accept It)

As our Assistant Venue Manager, you'll be the co-pilot driving our venue's success You'll rotate through all departments, bringing fresh ideas, infectious energy, and operational excellence to every area. From epic birthday parties to smooth daily operations, you'll ensure every guest leaves with a smile and a story to tell.

Your impact will include:

  • Driving growth and boosting EBITDA
  • Leading, training, and inspiring our stellar team
  • Creating magical party experiences that families rave about
  • Managing operations like rostering, stock, and budgets
  • Being a culture champion who embodies our core values
  • Ensuring top-notch safety and service standards

A SNAPSHOT OF WHAT YOU'LL BE DOING

Leadership & Operations:

  • Roster and coordinate departments like a pro
  • Open and close the venue with military precision
  • Train, motivate, and coach your team to greatness
  • Conduct fortnightly one-on-ones with team members
  • Manage maintenance schedules and equipment standards

Guest Experience:

  • Handle customer feedback and resolve issues with finesse
  • Maintain exceptional service standards
  • Create celebration experiences that become cherished memories

Financial Mastery:

  • Manage COGS and stock like a boss
  • Reconcile daily takings and work within budgets
  • Monitor profit margins and drive financial performance

Safety First:

  • Oversee all health and safety protocols
  • Manage accident reporting and analysis
  • Ensure compliance with policies and procedures

WHAT MAKES YOU PERFECT FOR THIS ROLE

You're a natural leader who thrives in fast-paced, family-friendly environments. You have:

  • Strong food and beverage knowledge
  • Exceptional customer service skills and professionalism
  • The ability to juggle multiple priorities with a smile
  • Financial savvy and budget management experience
  • A passion for creating joyful experiences
  • Energy, enthusiasm, and flexibility in spades
  • Team player mentality with a can-do attitude

HOW WE'LL MEASURE YOUR SUCCESS
  • EBITDA growth percentage
  • Customer satisfaction (GX scores)
  • COGS percentage management
  • Gross profit margins
  • Staff retention rates
  • Team goal achievement

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