Administration Intake and Program Support Officer

Salary:

$76,377 - $81,792 + Super + Salary Packaging

Location:

Logan

Employment Type:

Part-time Temporary

Department:

SQ: Logan Safe Healing

Closing Date:

19 Sep 2025

About Act for Kids

Act for Kids is a prominent provider of prevention, professional therapy and support services for children who have suffered abuse and support for families at risk. With over 30 centres nationally, we have supported thousands of children and their families for more than 30 years. Our teams are at the heart of everything we do, and we are united by a single purpose to help keep kids safe, heal from trauma and lead happy lives and thrive.

Working With Us

Make a difference every day in a values-led organisation.

We're more than just a workplace—we're a community built on shared values: Professional, Ethical, Caring, Courageous, and Collaborative. We're proud to be recognised for our commitment to inclusion and employee wellbeing:

• Inclusive Employer named by Diversity Council Australia.
• Employer of Choice awarded in 2019, categories including Health/Wellbeing; Leadership; + Work-Life Balance.
• Supportive culture that encourages diversity, wellbeing, and work-life balance.

What We Offer

At Act for Kids, our people are the heart of everything we do. We're proud to offer:

• Extra leave, including wellbeing days, parental, study, exam, and pet leave.
• Salary packaging up to $15,900 tax free + an additional $2,650 for meals/entertainment.
• Fitness Passport including discounted fitness memberships to a range of facilities for you and your family.
• Access to our Employee Assistance Program including 24/7 counselling and wellbeing portals.
• Ongoing professional development through our annual PD fund and structured support.
• Flexible work arrangements and a team that truly values what you bring.

About the Position

We are looking to welcome an Administration Intake and Program Support Officer to deliver high quality administration and customer service support to the Act for Kids South Brisbane Family Domestic and Sexual Violence Therapy Services.

• Part Time 0.8FTE opportunity.
• Level 3 under the SCHCADS award. Salary range is $76,377 - $81,792 (pro-rata) plus super.
• Government funded until 30 June 2026 with possible extension.

Key responsibilities of the role include:

• Efficiently and effectively manage reception, incoming phone calls and correspondence, including emails.
• Respond to and process referrals and referral enquiries in a timely, sensitive, and effective manner.
• Maintain accurate client information management systems.
• Identify support needs of families and whether they meet the target criteria of the program.

About You

• Certificate III in Business Administration or equivalent.
• Minimum of 2 years' experience in providing administration and intake support in a similar service.
• Strong administrative skills with accuracy, attention to detail, and data and record keeping skills.
• Excellent communication and interpersonal skills including the ability to build rapport quickly.
• Strong focus on attention to detail and the ability to manage time effectively and prioritise tasks.

Other Requirements

• Eligibility for a Working with Children Check or professional exemption.
• National Police Check or willingness to obtain.
• Current driver's licence.
• Legally able work in Australia (proof of eligibility will be requested).

How to Apply

Click on '' to submit your application. Applications will be reviewed as received. Please include:

• A resume.
• A cover letter addressing the key responsibilities of the role.

We encourage and welcome applications from Aboriginal and Torres Strait Islander peoples, and people of all backgrounds and identities.

If you require any adjustments or support to participate in the recruitment process equitably, we encourage you to reach out to the contact person below. Your information will be treated confidentially.

Contact: Jessica Lee Stonier, or

Closing Date: 19 September 2025