IT Project Officer

Highlights

• Support the delivery and implementation of critical IT products that strengthen Australia and New Zealand's emergency management sector.

• Work with innovative technologies and contribute to projects that make communities safer and more resilient.

• Be part of a collaborative, values-driven team at AFAC.

About AFAC

AFAC is Australia and New Zealand's National Council for fire and emergency Services and represents 36-member organisations who are totalling over 288,000 firefighters and emergency services workers.

AFAC seeks to amplify the collective capability and capacity of emergency management organisations, support them to work together to achieve better outcomes for the sector, and the communities they serve.

AFAC does this through an extensive and mature collaboration network, developing national doctrine or ways of working, and delivering project or grant-based work including professional services, software applications, aircraft contract management, cross border deployment of emergency services personnel and other nationally significant activities such as the delivery the national conference and National Emergency Services Memorial ceremony.

AFAC is also the managing partner of the Australian Institute for Disaster Resilience (AIDR). AIDR is the National Institute for disaster risk reduction and resilience and collaborates across sectors to strengthen the resilience of Australian communities to disasters.

About the Position

• The IT Project Officer will provide product support, finance management, administrative tasks, and industry engagement as part of AFAC's IT team.

• This role is central in understanding and defining business and member needs to ensure AFAC products are delivered and supported effectively across the sector.

Key Responsibilities

Product Support

• Develop a strong understanding of AFAC products such as ARENA and ARENA HP.

• Provide user support, troubleshooting, and product guidance.

• Maintain product documentation, user guides and FAQs.

• Coordinate product communications and assist with performance reporting.

• Support NAFC contracts and eFOR support queries.

Secretariat Duties

• Schedule meetings, prepare agendas, papers, and meeting packs.

• Draft and distribute minutes and manage participation lists.

• Provide timely responses to collaboration group enquiries.

Finance, Administration & Engagement

• Support with quotes, invoices, and maintaining financial records.

• Manage stakeholder records in the CRM.

• Engage and collaborate with agencies across AFAC membership.

• Represent AFAC at relevant industry events.

About You

The ideal candidate will be proactive, organised, and passionate about technology, with the confidence to manage multiple responsibilities in a busy environment.

Essential skills and experience include:

• Excellent communication skills with a customer-service focus.

• Strong organisational, problem-solving, and analytical abilities.

• Knowledge of, or experience with, product management and Agile practices/tools (e.g., Jira, Confluence, Miro).

• Data management and systems experience.

• Financial and invoice processing skills (desirable).

About our Culture

AFAC is a not-for-profit organisation based on an all-inclusive collaboration model and office values of respect, communication, results and teamwork. We embrace flexibility in our workplace and are passionate about the work we do and the value we provide to our members and communities.

We are committed to fostering an inclusive culture, valuing diversity and ensuring a safe and respectful workplace.

How to Apply

The position description and key selection criteria can be found at:  /careers

If you think you meet some of the criteria but not all, that's okay – we would still love to hear from you. Please apply on-line and provide a detailed cover letter and CV that best demonstrate your motivation and skills relevant to this role. Should you have any questions about the position, please email

If you would like to request a reasonable adjustment to support your application, this can be done at any stage of the recruitment process, by contacting 

Applications close 3rd October 2025 however we will review applications as we receive them so if this position is of interest to you, apply today