Employment Practitioner Team Lead

About Us

MTC FutureReady is an independent social enterprise that is here to help people take practical steps towards real progress. Our focus is to empower people from all backgrounds to improve their skills and their employment prospects.

Our targeted training programs, meaningful employment services and unbeatable support are all designed to bring about fresh possibilities and drive life-changing transformation.

Every year we support more than 20,000 people with new skills, confidence and opportunities across New South Wales, Queensland, Victoria and the ACT.

About the Role

Following our recent success in securing the Inclusive Employment Australia (IEA) tender, MTC has exciting opportunities for experienced
Employment Practitioner Team Lead
to join our Employment Services team at locations across the Sydney Metropolitan Area including Hurstville & Marrickville.

Reporting to the
Regional Manager
, the Employment Practitioner Team Lead will champion the growth and success of the IEA program by guiding the team in delivering high-quality, tailored case management services that help participants overcome vocational and non-vocational barriers to employment. Success in this role comes from building trust, fostering community connections and matching participants to the right opportunities. Key responsibilities will include:

• Working with the team to drive participant acquisition initiatives
• Ensuring all service delivery aligns with IEA contractual obligations and MTC's quality standards.
• Monitoring caseload volumes and ensure compliance is being maintained.
• Supporting the negotiation and management of wage subsidies and oversee the placement, anchoring and tracking of participants through employment outcomes.
• Developing and maintaining strategic partnerships with employers and community stakeholders.
• Onboarding, training and supporting new staff members.
• Acting as a point of escalation for team concerns and complaints, ensuring a timely resolution.

About You

To be successful in this role you will have:

• Lived experience or relevant experience working with people with a disability.
• Qualifications in employment or disability services are highly regarded.
• Deep understanding IEA guidelines, compliance and performance frameworks.
• Strong interpersonal and stakeholder engagement skills.
• Strength in problem-solving, conflict resolution, coaching and mentoring.
• Ability to manage conflict, influence outcomes and support challenging behaviours.
• Demonstrated cultural competence and ability to engage with diverse communities.
• Passion for inclusive employment and supporting people with disability.
• A valid, unrestricted driver's licence.

Why Choose Us

For us, it's more than just work. At MTC we help people take meaningful steps forward in work, and in life. When you join us, you'll become part of a purposeful, empowering and rewarding workplace. The bonus is that the experiences, support, and training you gain here will also help you grow as an individual.

We are an equal opportunity employer, and at MTC, you will be working in a diverse and inclusive environment. Aboriginal and Torres Strait Islander peoples and people with lived experience of disability are welcome and strongly encouraged to apply. If there are reasonable adjustments to a recruitment process, role, or your work environment to help you, let us know.

Our core values of empathy, innovation, collaboration, and achievement, create a people-centric culture that empowers us to do what it takes for our customers to know that they matter.

We offer great benefits when you join the MTC team:

• Salary packaging (including meal and entertainment benefits) which means more in your take-home pay and novated leasing options
• Access to retail and lifestyle discounts and benefits
• ME Days providing an opportunity to focus on your wellbeing and spend time with friends and family
• Career growth and development opportunities including comprehensive on the job training
• Recognition and Reward scheme including regular peer nominated Awards
• Employee Assistance Program with access to free confidential counselling
• Free flu vaccinations and other health and wellbeing initiatives
• Flexible working arrangements
• Paid Parental leave

Now is the time to act and be rewarded by making a difference to your community. To learn more about MTC and our opportunities, go to 

How to apply

Applications are being reviewed as they are received, so we encourage you to apply as soon as possible with a resume and cover letter.

As part of our commitment to the safety of the children and vulnerable communities we work with, you will be required to undergo a Nationally Coordinated Criminal History Check and maintain a valid Working with Children Check (funded by you).

As this role requires access to Department of Social Services systems, you will be required to set up a myID account.