Medical Receptionist

2 days ago

Moranbah Queensland, Australia Oaktree Family Medical Centre Full time $60,000 - $80,000 per year

Front-Desk Medical Receptionist / Occupational Health Administrator – Full-Time

We are seeking a dedicated and enthusiastic Front-Desk Medical Receptionist / Occupational Health Administrator to join our dynamic team.

If you have a passion for customer service and experience with medical software, we'd love to hear from you

Key Requirements:

  • Previous medical reception experience highly regarded (experience with Pracsoft and Medical Director preferred)
  • Excellent computer literacy
  • Exceptional customer service and teamwork abilities
  • Ability to remain composed and professional under pressure
  • Strong ethical standards, particularly regarding privacy and confidentiality
  • Outstanding verbal and written communication skills
  • Empathy and excellent interpersonal skills
  • Reliable, punctual, and committed to meeting key performance indicators (KPIs)
  • Ability to maintain professionalism and separate personal/external issues from the workplace
  • Current police check (required upon successful application)

Work Hours: You must be reliable and available for all shifts as rostered between:

  • Monday to Friday: 6:45 am – 6:30 pm (e.g., 6.45 am–3.15 pm, 8 am–4.30 pm, 8.30 am–5 pm, 10.00 am–6:30 pm)
  • Saturday: 8:00 am – 1:00 pm (rotating roster)
  • Sunday: 9:00 am – 12:00 pm (rotating roster)

Responsibilities:

  • Greet and assist patients with inquiries and appointments
  • Answer telephone inquiries courteously and professionally
  • Process patient payments accurately (cash and EFTPOS)
  • Ensure accurate handling, storage, and retrieval of patient and practice records
  • Maintain strict confidentiality of patient personal and financial information
  • Keep reception and clinical areas tidy and welcoming
  • Manage debtor recovery effectively
  • Communicate professionally and clearly with clients and patients
  • Conduct health and occupational screenings and assessments
  • Provide clear instructions and explanations to patients
  • Identify and report any concerns or abnormalities promptly to medical professionals
  • Engage effectively with a diverse range of patients, visitors, and colleagues

Please note: Only suitable candidates will be contacted for interviews.

We look forward to welcoming the right candidate to our professional and friendly team

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