Medical Receptionist
2 days ago
Front-Desk Medical Receptionist / Occupational Health Administrator – Full-Time
We are seeking a dedicated and enthusiastic Front-Desk Medical Receptionist / Occupational Health Administrator to join our dynamic team.
If you have a passion for customer service and experience with medical software, we'd love to hear from you
Key Requirements:
- Previous medical reception experience highly regarded (experience with Pracsoft and Medical Director preferred)
- Excellent computer literacy
- Exceptional customer service and teamwork abilities
- Ability to remain composed and professional under pressure
- Strong ethical standards, particularly regarding privacy and confidentiality
- Outstanding verbal and written communication skills
- Empathy and excellent interpersonal skills
- Reliable, punctual, and committed to meeting key performance indicators (KPIs)
- Ability to maintain professionalism and separate personal/external issues from the workplace
- Current police check (required upon successful application)
Work Hours: You must be reliable and available for all shifts as rostered between:
- Monday to Friday: 6:45 am – 6:30 pm (e.g., 6.45 am–3.15 pm, 8 am–4.30 pm, 8.30 am–5 pm, 10.00 am–6:30 pm)
- Saturday: 8:00 am – 1:00 pm (rotating roster)
- Sunday: 9:00 am – 12:00 pm (rotating roster)
Responsibilities:
- Greet and assist patients with inquiries and appointments
- Answer telephone inquiries courteously and professionally
- Process patient payments accurately (cash and EFTPOS)
- Ensure accurate handling, storage, and retrieval of patient and practice records
- Maintain strict confidentiality of patient personal and financial information
- Keep reception and clinical areas tidy and welcoming
- Manage debtor recovery effectively
- Communicate professionally and clearly with clients and patients
- Conduct health and occupational screenings and assessments
- Provide clear instructions and explanations to patients
- Identify and report any concerns or abnormalities promptly to medical professionals
- Engage effectively with a diverse range of patients, visitors, and colleagues
Please note: Only suitable candidates will be contacted for interviews.
We look forward to welcoming the right candidate to our professional and friendly team
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