Customer Service Consultant

2 weeks ago

Eagle Farm, Queensland, Australia Tunstall Australasia Full time

About Us
As part of a global company, Tunstall is the market leader of telecare solutions. Tunstall's assistive technologies aid people with additional needs to maintain their independence, confidence and the ability to live safely in the place of their choice. Our Australian and New Zealand teams provide support and assistance at the press of a button, delivering peace of mind and reassurance to clients and their families with our emergency medical devices and 24/7 call centre support.

What There Is

  • That feel-good feeling to help people who need it
  • Great training and onboarding to the team
  • Amazing and supportive leaders
  • Secure a full-time role that is worked during business hours
  • Hybrid working opportunities for the right people who have suitable home equipment (once fully trained)

Responsibilities

  • Be a primary point of contact (via phone and email) for product and service enquiries
  • Ascertain the nature of client requests and address them accordingly
  • Process installations of new medical alarm units and devices that are connected to our Emergency Response Centre
  • Respond to new and current client telephone calls and online enquiries
  • Provide first-level fault support and troubleshooting to clients experiencing alarm issues
  • Recommend the most suitable products, explaining how they work to existing and new clients
  • Update the client database to ensure that information is correct
  • Data entry

The successful candidate

  • Engaging 'people person' with the ability to demonstrate empathy and patience
  • Proven experience in customer service or sales
  • Excellent resilience and listening skills
  • Ability to think on your feet and make decisions
  • Computer-literate with the ability to pick up new systems quickly
  • Superb phone manner and attention to detail with written communications
  • Have a positive, team-player mindset

Why join Tunstall?
We offer a range of benefits to support your success and wellbeing:

  • Hybrid work after training for eligible candidates (3–6 months)
  • Above Award pay
  • Free onsite gym & coffee machine
  • Fun team events and recognition awards
  • Company-paid employee wellbeing counselling, plus perks and discounts
  • Training & growth opportunities in a purpose-led company
  • Free parking (onsite + nearby)

Diversity & Inclusion
At Tunstall, we're proud to champion diversity in backgrounds, experiences, and perspectives. We warmly welcome applications from Aboriginal and Torres Strait Islander peoples, as well as individuals across all communities, identities, abilities and lived experiences.

Ready to Apply?
You need to have the appropriate Australian work eligibility rights, plus we make the onboarding process easy, by covering the cost of required checks once you've got the role:

  • Police Check
  • Working with Children Check (Blue Card)
  • NDIS Worker Check

If you want a role with real purpose,
APPLY NOW
and join a team where every call matters.

  • Customer Service Consultant

    2 weeks ago

    Eagle Farm, Queensland, Australia Tunstall Healthcare Group Full time

    About UsAs part of a global company, Tunstall is the market leader of telecare solutions. Tunstall's assistive technologies aid people with additional needs to maintain their independence, confidence and the ability to live safely in the place of their choice. Our Australian and New Zealand teams provide support and assistance at the press of a button,...

  • Customer Service Representative

    2 weeks ago

    Eagle Farm, Queensland, Australia Merlo Coffee Full time

    Company DescriptionMerlo Coffee, founded over 30 years ago in Brisbane, Australia, is driven by a commitment to freshly roasted coffee and a passion for exceptional quality. The company sources premium coffee beans from around the globe, roasting them daily to ensure rich flavor and freshness. Merlo prides itself on its personable and skilled team, dedicated...

  • Customer Service Representative

    2 weeks ago

    Eagle Farm, Queensland, Australia Merlo Coffee Pty Ltd Full time

    About Us:At Merlo Coffee, we're all about great coffee and even better customer experiences As Australia's leading coffee roasters, we're passionate about delivering premium coffee to our loyal customers, whether they're visiting our stores, ordering online, or enjoying Merlo at their workplace.We are on the hunt for a Customer Service Superstar to join our...

  • Customer Service Advisor

    1 week ago

    Eagle Farm, Queensland, Australia MCT Group Full time

    Automotive Customer Service AdvisorAbout the BusinessEZ Prestige is part of the MCT Group, operating within the motor industry. EZ Prestige is one of Brisbane's largest workshops and is committed to providing top-notch automotive servicing and repairs.About the roleWe're looking for an experienced and energetic Automotive Customer Service Advisor to join our...

  • Customer Service Representative

    2 weeks ago

    Eagle Farm, Queensland, Australia Smoke Alarm Solutions Full time

    Smoke Alarm Solutions, Australia's number one smoke alarm inspection, installation and maintenance service, is currently looking for a friendly and motivated Customer Service Representative to join our Operations team based in Eagle Farm.You'll be part of a supportive and high-performing team that values collaboration, continuous improvement, and delivering...

  • Customer Service Officer

    2 weeks ago

    Eagle Farm, Queensland, Australia Australian Gas Networks Full time

    Who we areAustralian Gas Infrastructure Group (AGIG) owns, operates and invests in infrastructure which delivers gas to more than two million homes and businesses, and is one of the largest gas infrastructure businesses in Australia. AGIG manages distribution networks, transmission pipelines and storage capacity. AGIG recently grew to over 1300 employees. ...

  • Customer Support

    2 weeks ago

    Eagle Farm, Queensland, Australia Swiftpos Global Pty Ltd Full time

    About Us.We are an Australian owned Point of Sale (P.O.S) company, with offices across Australia, the UK and the US. Our fully integrated software solutions are well known within the stadia space and cater specifically to the food and beverage sectors in the sports and leisure industry. For the past thirty years our technology systems have underpinned some...

  • Customer Service Executive

    2 weeks ago

    Eagle Farm, Queensland, Australia Carbiz Replacement Cars Full time

    $27-$28 p/h + Super + APR + Bonus IncentivesPart-time & Full-time opportunities availableCollaborative team culture and surrounded by like-minded individualsLooking to kickstart your career, earn great money, and gain real-world experience? Whether you're fresh out of school or juggling uni, this is the perfect opportunity to get your foot in the door with...

  • Admin & Customer Service Warehouse Clerk

    2 weeks ago

    Eagle Farm, Queensland, Australia UPS Pty Ltd Full time

    The Role:We would like to invite interested candidates to submit their applications for the position of Full-Time Centre Clerk, based in Eagle Farm, QLD.Hands on clerical role in a highly Customer focused Company, in this role you will be responsible to contact customers and make corrections to shipment delivery address to facilitate delivery. Respond to...

  • Customer Experience Team Lead

    4 days ago

    Eagle Farm, Queensland, Australia Universal Store Full time

    Are you an expert in exceptional customer service with a passion for the latest trends?About Us:Universal Store is a leading Australian fashion retailer that remains an iconic supplier of fashion forward trends. Born in 1999 in the sleepy suburbs of Brisbane, Queensland, we have grown to over 107+ stores nationally and thriving online store. Partnering with...