Guest Service Agent

2 weeks ago

Launceston, Tasmania, Australia George Hotel Launceston Full time $45,000 - $60,000 per year

The George, Launceston's newest hotel brings modern accommodation to a site rich with history. This stunning hotel in the heart of the CBD features 38 stylish contemporary guest rooms.

About the Role

Full time and Casual positions available.

As a Guest Service Agent, you will have a visible passion for hospitality and delivering exceptional customer service. You will be part of the Front Office Team which is the main connection between our guest and the hotel. Our Guest Service Agents are instrumental in ensuring our guests enjoy their stay. They are responsible for:

  • Welcoming all guests and fulfilling the check-in process for guests and group arrivals.
  • Complete the check-out process for departing guests.
  • Maximise sales revenue through up-selling and marketing programs.
  • Manage, effectively and efficiently, guest requests, inquiries, and complaints.
  • Maintain current knowledge of hotel products, services, and special promotional offers.
  • Perform general incoming communications duties including answering telephone calls and responding to emails.

Skills & Experience

  • You must have at least 1 years experience working in a 4 star hotel reception environment.
  • Knowledge of Front Office Systems, RoomMaster, Siteminder etc desirable.
  • Impeccable grooming and presentation.
  • Experience in customer services with excellent verbal communication skills.
  • You must be able to deliver an intelligent, sleek and professional style of service.
  • Flexibility with a 7 day rotating roster.

Join us

If you would like to be considered for this opportunity, Click Apply now and include a current resume and covering letter outlining how you meet the above criteria. No agency applications will be accepted.

Only short-listed applicants will be contacted within 14 days of application.

  • Guest Service/Check-in Agent

    2 weeks ago

    Launceston, Tasmania, Australia Quest Personnel Full time $45,000 - $65,000 per year

    Location:Launceston Airport (TAS) Roster:Rotating roster over 7-days (between 15-20 hours per week) - Start and finish times ranging from 04:00am to 11:00pm. About the role:Our client is a leading provider of ground and air cargo services, handling multiple flights per week at 18 airport locations throughout Australia. They are now seeking reliable and...

  • Guest Service Agent

    1 week ago

    Launceston, Tasmania, Australia Peppers Seaport Hotel Full time $40,000 - $104,000 per year

    Peppers Seaport Hotel is located just 5 minutes from the heart of Launceston, situated within the lively dockside precinct. This contemporary property offers a range of studio rooms and apartment style suites with balconies and views overlooking the seaport marina or historic township. On your days off, take time out and immerse yourself in nature, take in...

  • Guest Room Attendant

    2 days ago

    Launceston, Tasmania, Australia Parklane Motel Pty Ltd Full time $35,000 - $45,000 per year

    Well established motel in Northern Tasmania is seeking the services of an experienced Guest Room Attendant.As a Guest Room Attendant, you will play a crucial role in ensuring our guests have a memorable stay from the moment they step into their room. This position is a physically demanding role with time constraints and requires a high level to detail,...

  • Guest Experience Attendant

    2 weeks ago

    Launceston, Tasmania, Australia Village Roadshow Full time $25,000 - $40,000 per year

    Job no: 502884Work type: Casual / TempJoin Australia's Longest-Running Locally Owned Cinema ChainSince 1954, Village Cinemas has been bringing the magic of movies to communities across Australia. We're looking for passionate Guest Experience Attendants to join our team and help us continue creating unforgettable memories for every guest who walks through our...

  • Customer Service/Check-in agent

    2 weeks ago

    Launceston, Tasmania, Australia Aus Flight Handling Pty Ltd Full time $45,000 - $60,000 per year

    A GATEWAY TO TRAVELIf you have always dreamed of a career that shows you the world, this is your boarding call, starting at Launceston Airport.We are paging any applicants with the following skills:Embrace a safe working environment and contribute to safety outcomes.Have a passion for Customer Service.Communicate with and support team members.Well presented...

  • Front Of House

    2 weeks ago

    Launceston, Tasmania, Australia WE Fine Pty Ltd Full time $60,000 - $80,000 per year

    Are you passionate about creating unforgettable experiences for guests? Steve's Grill at the Centennial are on the lookout for a Senior Front of House to join our vibrant hospitality team In this pivotal role, you will be the first point of contact for our guests, ensuring they feel welcomed and valued from the moment they arrive. You will thrive in a...

  • Houseperson

    2 weeks ago

    Launceston, Tasmania, Australia The Tasmanian Walking Company Full time $45,000 - $55,000 per year

    At Tasmanian Walking Company, we create unforgettable wilderness experiences that connect guests with the stunning natural beauty of Tasmania. Our Red Feather Inn serves as the arrival and departure hub for guests -where their journeys begin and end. As a Houseperson, you will play a key role behind the scenes, ensuring our guests experience a smooth,...

  • Housekeeping Attendant

    1 week ago

    Launceston, Tasmania, Australia Big4 Launceston Holiday Park Full time $45,000 - $55,000 per year

    About the role We are seeking a highly motivated and detail-oriented Housekeeping Attendant to join our vibrant casual team at the BIG4 Launceston Holiday Park.As a Housekeeping Attendant, you will play a vital role in ensuring our guest accommodation is clean, tidy, and well-maintained, contributing to an exceptional visitor experience.What you'll be...

  • Food & Beverage Supervisor

    2 weeks ago

    Launceston, Tasmania, Australia Hotel Grand Chancellor Launceston Full time $45,000 - $65,000 per year

    Hotel Grand Chancellor Launceston is the city's premier hotel, which offers superior accommodation, superb local cuisine and extensive conference facilities in the centre of Northern Tasmania. The Hotel receives business across all market segments with a strong corporate, leisure and conference focus. We are currently seeking a hospitality superstar to join...

  • Housekeeper

    2 weeks ago

    Launceston, Tasmania, Australia Commodore Regent Full time $16,820 - $33,684 per year

    We are a motel in Launceston CBD looking for a housekeeper to join our friendly team-Part-time / Casual-Award RatesResponsibilities:-Clean and service guest rooms and apartments to a high standard.-Provide friendly and professional customer service to guests when required.Requirements:-Ability to work independently and as part of a team-Positive attitude...