Guest Service/Check-in Agent

2 weeks ago

Launceston, Tasmania, Australia Quest Personnel Full time $45,000 - $65,000 per year

Location:

Launceston Airport (TAS)

Roster:

Rotating roster over 7-days (between 15-20 hours per week) - Start and finish times ranging from 04:00am to 11:00pm.

About the role:

Our client is a leading provider of ground and air cargo services, handling multiple flights per week at 18 airport locations throughout Australia. They are now seeking reliable and enthusiastic Guest Services Agents to join their team at the Launceston Airport. We offer an opportunity to work in a fast-paced environment, with a strong team culture.

Guest Services Agents are responsible for providing highly polished and professional customer service at the Airport Terminal. You will be the first point of contact for the airline's guests. The Guest Services Team works hard to ensure that the airline's superior safety and service procedures are maintained. In the fast-paced role of a Guest Services Agent you can expect to perform a variety of duties, including:

  • Correctly checking in guests, verify tickets, issuing boarding passes and checking luggage.
  • Rebooking flights and handling flight disruptions and cancellations
  • Ensuring compliance with OH&S Regulations
  • Directing our guests as they board & disembark the aircraft
  • Assist with boarding flights & terminal announcements
  • Assist passengers with specific needs, including unaccompanied minors, elderly passengers and those requiring wheelchair assistance.

Airports are often affected by operational disruptions that can impact passengers' travel plans, you will be required to problem-solve and rely on your genuine desire to help others to ensure the best outcome for our guests'. It is a responsibility of all Guest Services Agents to ensure standard operating procedures are followed, a safe workplace is maintained, and company values, policies and goals are achieved by all.

To be successful in your application, you must be able to demonstrate a genuine passion and enthusiasm for creating a memorable and quality experience for our guests and meet the minimum requirements, listed below.

Requirements:

  • Are at least 18 years of age
  • Have a current driver's licence and own transport as public transport is not available.
  • Hold or able to obtain an Aviation Security Identity Card (ASIC) - requires federal background check
  • Are an Australian Citizen or Permanent Resident
  • Competency in written and spoken English
  • Extensive customer service experience and recent experience in a face-to-face role. (Previous airline or travel agent experience highly desired)
  • Strong interpersonal and communication skills
  • Demonstrated computer skills
  • Are happy working in a high-pressure environment
  • To be reliable, punctual and adhere to the airline's high standard of personal grooming
  • An excellent level of health and fitness in order to deal with the physical constraints of the job
  • Availability to work a rotating roster over 7 days, including early starts, weekends, public holidays and peak periods. (Start and finish times ranging from 04:00am to 11:00pm)
  • Pass Drug and Alcohol tests.

What you'll get from us:

  • Discounted employee parking
  • Uniforms provided
  • Shift penalties for early morning, evening and overnight shifts
  • Opportunities for career development
  • Comprehensive paid training and ongoing support
  • A supportive Employee Assistance Program
  • Discounted travel for yourself and a travel partner.

To apply:

If you meet the requirements and believe this job is for you, APPLY NOW via Seek, with a cover letter and an updated resume that outlines your relevant experience and meets the mandatory requirements. If you require more information, contact Tia on

We look forward to hearing from you

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