Coordinator – Thornton

About the role

As an Aquabliss Program Coordinator, you'll be responsible for overseeing the planning, coordination and delivery of a diverse range of aquatic programs and activities at our Thornton facility. This is a full-time position that will see you play a vital role in ensuring our customers receive an exceptional experience and the team you help manage are kept motivated and driven for success.

You will ensure our swim programs maximise class efficiencies through effective shift rostering. Recruitment, induction, training and performance management of supervisors and teachers will also be critical to success. You will lead by example by also undertaking some in-water teaching and pool deck supervising.

This role reports directly to the Area Manager and flexibility regarding work days & hours will be required with weekend availability essential.

About us

Aquabliss is a leading provider of aquatic programs in New South Wales. With a focus on delivering consistent swimming lessons and aquatic services to our customers. We operate and deliver over 7000 swim lessons per week across four centres that cater to the diverse needs of our local communities. Join our team and be part of an organisation that is passionate about promoting water safety and healthy, active lifestyles.

What you'll be doing

• Assist in managing the scheduling of all aquatic programs, including swimming lessons, aqua fitness classes, recreational swimming sessions and competitive swimming training
• Recruit, train and supervise a team of qualified swim teachers, coaches and customer care teams
• Monitor program attendance, customer feedback and safety standards to continuously improve the quality of our aquatic services
• Coordinate our programs to maximise efficiencies through effective shift rostering will also be a key focus
• Collaborate with the marketing team to promote our aquatic programs and drive enrolments
• Ensure all aquatic facilities, equipment and resources are maintained to the highest standards
• Oversee the day-to-day operations of the aquatic area, addressing customer & staff enquiries and resolving any issues that may arise

What we're looking for

• Minimum 1-2 years' experience in a similar Program Coordinator or Aquatics Management role
• Exceptional organisational, time management and problem-solving skills
• Excellent communication and interpersonal abilities, with a customer-focused approach
• Confident to accept responsibility for being the key decision maker on site with good judgement to know when to seek advice and help 
• Proven track record managing a small to medium sized team, including performance management skills
• Highly motivated with a vibrant and enthusiastic personality
• Proficiency in Excel, Word and Office 365

Why Aquabliss is a great place to work

We are committed to providing our employees with a supportive and rewarding work environment. As part of our team, you can look forward to:

• Competitive remuneration paid under the Fitness Industry Award
• Healthy work-life balance – we offer flexible working hours across a range of days and times – weekend availability is essential
• Opportunities for professional development – our in-house training & external training programs are catered to all staff
• Staff Discounts – 20% off all stock/merchandise and 50% off all aquatic programs for you and your family
• Health and well-being support – all staff have free, 24/7 access to our health and well-being platform delivered by Acacia
• Recruitment bonuses – recommend a friend or family member for employment and be rewarded + annual performance bonuses on offer
• Fun & comraderie – we hold an annual mid-year 'Black and White Party' and an end of year Christmas event

Essential Requirements

• Pool Lifeguard Certificate
• First Aid Certificate
• Swim Teacher qualified
• Working with Children Check

Desirable Criteria

• Teacher of Babies and Toddlers / Infant and Preschool Aquatics
• Teacher of Towards Competitive Strokes / Teacher of Competitive Swimming
• Pool Plant Operators certificate

Please Note

Aquabliss prioritises child safety and is dedicated to ensuring the wellbeing of all children, customers and visitors at our facilities. We maintain a thorough recruitment and selection process to uphold a secure and supportive environment for everyone.

You will be required to obtain a Working with Children Check (WWCC) clearance as a condition of employment and no offer of employment will be made until all relevant clearances have been verified.

We look forward to hearing from you