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Sales Support Officer
2 weeks ago
About The Role
This position performs key sales support activities enabling the existing novated lease pipeline to be managed efficiently and revenue maintained in pre-existing pipeline. The core responsibility of this role is to ensure that we
maintain a high level of quality assurance and data integrity. This role is a pathway into a Novated Lease Consultant role, becoming attuned to discussing the novated lease product and associated products with our customers.
Tasks And Responsibilities
- Manage customers who have new vehicle orders in pipeline prior to the delivery of the vehicle to assist with the sale of their current vehicle if applicable.
- Performing quality assurance file checks, ensuring process efficiency and recording detailed notes in the systems whilst maintaining data accuracy.
- Action day-to-day customer enquiries with relevant record keeping, assigning action and follow through, ensuring an excellent level of customer service is maintained
- Support Novated Lease Consultants in liaising directly with customers and coordinate cross functional activities
- Apply customer service best practice to customers in lead pipeline or order pipeline via phone and email.
- Providing coverage for Novated Lease Consultants whilst on prolonged periods of leave.
- Performing other administrative and sales activities supporting the overall team efficiency and its ability to achieve targets.
*SKILLS AND EXPERIENCE*
- Strong verbal and written communication
- Strong numerical skills
- Proficient data entry skills, with an emphasis on accuracy and speed
- Professional and courteous customer service skills
- Previous experience in a Sales or Customer service role or exposure to Call Centre environment is desirable
- Experience using CRM systems (desirable)
- Previous experience in providing administrative support (desirable)
*ABOUT YOU*
- Committed to personal and team excellence
- Ability to build trust and demonstrate empathy with customers
- Collaborative working style
- Excellent attention to detail
- Willingness to constantly learn and step out of comfort zone
- Strives for process consistency and service improvements
- Target driven
Who we are...
SG Fleet Group are a financial services company that specializes in fleet management, vehicle leasing and salary packaging, with a presence across Australia, the UK and NZ. A total portfolio under management of $2.5 Billion and over 1100 employees.
Some of our perks include...
- Recharge and relax with up to 4 days of wellness days every year
- We offer industry leading 20 weeks paid parental leave
- Monetary service milestone awards
- Career progression opportunities
- Education support towards learning and development, includes a learning budget per year, free access to LinkedIn Learning and more
- Two paid volunteer days each year
- Health and wellbeing support including a subsidy and an Employee assistance Program
Visit for further details.
What's Next...
We'd love to hear from you if you're ready to take on your next challenge at a company that embodies diversity, work-life balance, and career development.
We are a proud equal opportunity employer. Interviews may take place prior to closure date for applications. To give yourself the best chance of selection, please do not leave your application to the application 'close' date. As a pre-requisite to employment, the successful applicant will be required to complete a pre-employment screening.
