Housekeeping Manager

2 weeks ago

Gold Coast, Queensland, Australia Travel + Leisure Co. Full time

We Put the World on Vacation

Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

We Put the World on Vacation

Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

We are seeking an experienced Housekeeping Manager to join our team at Club Wyndham Surfers Paradise. The ideal candidate will bring a strong customer focus, exceptional attention to detail, and proven ability to plan, coordinate, and oversee all housekeeping operations. You will be a hands-on leader with extensive experience in a similar role, passionate about developing, motivating, and empowering a high-performing team to deliver outstanding guest experiences.

The primary responsibilities of this role include but are not limited to:

  • Oversee daily housekeeping operations, including recruitment, training, scheduling, supervision, and discipline of staff.

  • Conduct daily checks and periodic inspections of guest rooms, public areas, and housekeeping equipment to ensure cleanliness and maintenance standards are met.

  • Manage ordering, storage, and consumption of cleaning supplies, linen, and guest amenities while controlling costs and staying within budget.

  • Address guest complaints promptly, investigate issues, implement corrective actions, and ensure VIP and long-stay guests receive exceptional service.

  • Work closely with Maintenance, Front Office, and Food & Beverage teams to ensure smooth operations, room readiness, and high service standards.

  • Supervise laundry, uniform room, minibars, and specialised cleaning projects like deep cleaning and preventative maintenance.

  • Ensure proper use and storage of chemicals, adherence to fire, hygiene, health, and safety regulations, and control of lost and found items.

  • Conduct regular department meetings, share updates on policies, events, and improvements, and maintain clear communication with management and staff.

  • Evaluate employee performance, provide coaching, recommend promotions, and motivate the team to maintain high productivity and morale.

  • Manage documentation, prepare departmental reports, maintain key control, and ensure smooth handover of pending tasks between shifts.

How You'll Be Rewarded

  • Subsidised Private Health Insurance (following successful probation completion)

  • Professional development funding

  • Discounted hotel stays across Australia, Fiji, New Zealand

  • Birthday leave to celebrate your special day

What You'll Bring

  • Passion for people and the ability to lead our team, with a diverse team in a busy environment with logistical challenges

  • Strong organisational skills to ensure effective running of the department through planning, directing, controlling and coordinating all tasks and activities

  • Proven track record in maintaining or improving cleanliness across a large area or property

  • Attention to detail across cleanliness, maintenance and general condition

  • Experience in recruiting, training and mentoring team members

  • Understanding of productivity and working within budget constraints

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to , including the title and location of the position for which you are applying.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to , including the title and location of the position for which you are applying.

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