Housekeeping Supervisor

3 days ago

Brisbane, Queensland, Australia The Star Grand Hotel Full time $60,000 - $90,000 per year

Since 2014, The Star Gold Coast has undergone a remarkable evolution. Our mission, to create fun at trusted destinations, has resulted in an unparalleled experience. Guests indulge in lavish stays at The Star Grand's revamped five-star hotel rooms, the opulent suites of The Darling, and Australia's pioneering Dorsett Hotel. Culinary delights await at award-winning venues including Nineteen at The Star, Kiyomi, and Mei Wei. Entertainment options are abound with live concerts, theatre performances, Events Centre gatherings, outdoor "Live on the Lawn" events, and world-class DJ sets at Atrium Bar. The Star Gold Coast is where relaxation seamlessly intertwines with thrilling entertainment.

As a Housekeeping Supervisor, you will play a pivotal role in maintaining the impeccable standards of cleanliness and comfort that our guests have come to expect. Your responsibilities will include overseeing a large team of dedicated housekeepers, ensuring efficient operations, and fostering an environment of excellence.

This is a fantastic opportunity where you will take good care of both our team and guests at The Star Gold Coast.

A few of your responsibilities: 

  • Lead and motivate a team of housekeepers, providing guidance, training, and support to ensure consistent high-quality service delivery
  • Monitor and maintain cleaning standards across assigned areas, ensuring meticulous attention to detail and adherence to protocols
  • Manage inventory levels, ensuring adequate supplies are available while optimising resource utilisation
  • Collaborate with other departments to coordinate seamless operations and address any guest concerns or requests promptly and professionally
  • Embrace a hands-on approach, pitching in when needed to maintain the exceptional standards of The Star Gold Coast

What we are looking for:

  • Proven experience in a supervisory or leadership role within the hospitality industry, preferably in housekeeping operations
  • Excellent communication and interpersonal skills, with the ability to effectively manage and motivate teams
  • Strong organisational and problem-solving abilities, with a keen eye for detail
  • Proficiency in handling diverse situations with tact and diplomacy
  • Flexibility to work varying shifts, including weekends and holidays, as required by operational demands

About you: 

As an experienced leader in housekeeping, you bring a deep understanding of what it takes to deliver exceptional, world-class service. Your outstanding communication skills and upbeat, can-do attitude make you a natural fit for this dynamic role.

Your role will be pivotal in shaping the success of our Hotels at The Star. Join us in making a difference.

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

Continue to SHINE at The Star. 

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