Client Services Assistant

1 week ago

Brisbane, Queensland, Australia Accounts In Order Pty Ltd Full time $40,000 - $60,000 per year

Client Services Assistant

Administration & Client Support | Bookkeeping Practice

Part-time | Remote (Australia-based only)

Are you the detail-driven organiser who loves keeping everything (and everyone) on track?

We're a growing bookkeeping practice that partners with small to medium-sized businesses in the medical, dental, allied health, and professional services sectors. Our clients trust us because we care about the detail, we're proactive, and we make their lives easier.

Now we're on the lookout for a Client Services Assistant, someone who thrives behind the scenes making sure no detail slips through the cracks, client experiences are seamless, and our team is fully supported to deliver their best work.

This isn't your run-of-the-mill admin role. You'll be the go-to person who makes sure clients feel cared for and our systems run like clockwork. If you love creating order, juggling priorities, and keeping communication flowing, this could be the perfect fit.


About the Role

This role starts at 5 hours per week for the first 6 weeks (training + onboarding), moving up to 10 hours per week with the potential to grow further as our business expands. Hours are flexible, and you'll work entirely remotely.

You'll take the lead on:

  • Being the first point of contact for client queries (with warmth + professionalism).
  • Managing client onboarding; from gathering documentation to setting up records.
  • Supporting our bookkeeping team by scheduling meetings, chasing up info, and coordinating deadlines.
  • Maintaining accurate client data in our practice management systems.
  • Keeping shared inboxes clear and queries directed to the right people.
  • Preparing templates, documents, and client correspondence.
  • Providing ad-hoc support to the owner and team so nothing falls through the cracks.

About You

You're warm, capable, and reliable - someone who gets genuine satisfaction from keeping things running smoothly. You don't just tick boxes; you think ahead, spot gaps, and bring calm order to busy workflows.

We're looking for someone who brings:

  • Excellent written and verbal communication skills.
  • Strong organisation and attention to detail.
  • Proactivity; you don't wait to be told, you see what needs doing and make it happen.
  • Confidence with cloud-based tools and remote working.
  • A genuine enjoyment in supporting a team and creating a smooth client experience.

If you've worked in admin, client services, bookkeeping support, or professional services before - great.

If you haven't but you're detail-driven, quick to learn, and love supporting others we still want to hear from you.


Why Join Us?
  • Flexibility: Fit your work around your lifestyle.
  • Remote-first: Work from anywhere in Australia.
  • Growth: Start small, grow with us as our business expands.
  • Variety: A mix of client contact, systems, and team support to keep things interesting.
  • Supportive team: Join a down to earth, professional group who value accuracy, care, and each other.

We know unicorns are rare, but if this role sounds like you (even if you don't tick every box), we'd love to hear from you.

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