Standards Manager

"You see the big picture, you've always worked on a grand scale, and now you're ready to re-focus on grand impact.

You'll have the opportunity to use your expertise in communication, problem-solving, empathy and conflict resolution to help thousands of people every day. 

In this role, you'll:

Acting as the SME for the Intercity Standards team for competency, rules and regulations, you will lead and manage a high performing team of 12 Standards Officers who are spread across the Intercity Network. You will be responsible for the performance and output of the team, ensuring Intercity Train Crew and Station Staff are provided with reliable, accurate and relevant competency training, whilst identifying and implementing improvements across both the Standards Team and Intercity Services Branch.

You will ensure an enhanced standard across safety and operational performance to support Intercity Operations, maintaining the standard of performance from Train Crew and Station Staff to meet competencies and comply with regulatory requirements while forming efficient working relationships with key internal and external stakeholders.

You will provide assurance to Senior Management on Competency Training, Assessments and others requirements through regular reporting and supporting transformational change within the Intercity Services Branch.

This is a permanent full-time position based at our 477 Pitt Street office.

Click here to view a copy of the role description, and click here to view a copy of the information pack.

About you

• You must have proven experience managing a team - Provide sound and reliable advice; manage expectations, resolve and provide solutions to issues, negotiate outcomes and timeframes

• Must have current Train Crew Competency Qualification

• Experience in operational safety with an understanding of the Rail Safety Act, the WHS Act and other legislative requirements

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day. 

At Sydney Trains, our rail services keep Sydney moving by putting our customers at the centre of everything we do. We work with our local communities to deliver safe, timely and efficient rail services 24 hours a day, seven days a week. 

Our trains and network are evolving to meet the needs of our customers now and well into the future. We're continuing to integrate technological innovations that help us deliver a smarter and more sustainable network. 

Join us

Our workforce is as diverse as the community we serve. If you'd like further information on our inclusion and diversity initiatives, visit Transport careers.

We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options.

This role is hybrid-friendly, meaning you can mix in-person days at your team's home base location with remote days. 

What are you waiting for…? Connect with us.  Apply now

Applications close: 11:59 pm Monday, 15th September 2025.

For more information about this role, please contact YVONNE..NSW.GOV.AU.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal people or Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us. 

Need some help with your application? Take a look at our application tips video series.

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