Senior ServiceNow Developer

About the team

We're entering a new chapter for Chief Technology Office at the City of Gold Coast as we deliver bold, future-focussed solutions. With the launch of our IT Operating model as well as bringing critical IT services in-house, we are transforming the way we deliver technology services, making them faster, more responsive and more aligned with the needs of our organisation and customers.

As part of this transformation, we're hiring multiple new positions. These roles are key to shaping a vibrant and forward-thinking Chief Technology Office, one that adds real value, delivers better outcomes, and works in smarter more agile ways.

If you are equally excited about innovation, transformation and making a meaningful impact, now is the perfect time to join us

About your new role

As the Senior ServiceNow Developer, you'll lead the design, development, and implementation of complex ServiceNow solutions across enterprise modules. You'll collaborate closely with business and technical teams, mentor developers, and champion best practices to ensure scalable, secure, and high-quality outcomes.

For more information about the role and responsibilities, please view the position brief in the vacancy on our job board. To access this document, click the paperclip icon in the top right corner of the vacancy screen.

We're looking for people who have:

We're after a technical leader with deep ServiceNow expertise and a passion for building scalable, innovative solutions. You'll combine hands-on development skills with the ability to design complex workflows, lead integrations, and mentor other developers. You'll hold CSA and CAD certifications, bring proven experience delivering ServiceNow solutions in enterprise environments, and demonstrate both technical excellence and strong stakeholder engagement skills to help drive the City's ServiceNow capability forward.

• Bachelor's degree in Information Technology or equivalent experience
• ServiceNow Certified System Administrator (CSA) – required
• Certified Application Developer (CAD) – required
• Certified Implementation Specialist (CIS) or module-specific certifications (ITSM, HRSD, SAM, ITOM, SPM) – highly regarded
• Proven experience as a ServiceNow Developer in large enterprise environments
• Strong technical expertise in JavaScript, HTML, Angular, REST/SOAP APIs, and advanced ServiceNow components (UI Pages, Widgets, Service Portal)
• Deep understanding of ServiceNow integrations, data flows, and platform architecture
• Ability to design, build, and optimise custom workflows, integrations, and applications
• Experience performing code reviews, mentoring junior developers, and leading technical discussions
• Strong understanding of SDLC processes, testing, and deployment frameworks
• Excellent communication and stakeholder engagement skills to bridge technical and business needs

Be part of shaping the Gold Coast's future

The Gold Coast is inspired by lifestyle and driven by opportunity. We are the second largest Council in Australia.

We care about being the most flexible government organisation in Australia and we have a range of benefits to help you create the right balance:

• 9-day fortnight
• Flexible work arrangements to suit your lifestyle, including hybrid/work from home options, flexible working hours and locations
• Personal and professional development courses
• Access to 350+ fitness facilities through Fitness Passport
• 4 free confidential counselling sessions a year for you or an immediate family member
• 1 free nutritionist and financial advice session per year

We pride ourselves on our shared mission of being a high-performing, customer-focused organisation which delivers value-for-money services to the community. We're committed to creating a diverse workplace and inclusive culture.

How to apply

Click 'Apply' to submit your online application. Upload your Resume with a Cover Letter (of no more than 2 pages) outlining how your skills, experience and personal attributes would allow you to achieve success in this role.

Documents needs to be less than 2MB in size and PDF format is preferred. If you encounter technical issues when applying, please email

Our selection process may include a one-way video interview via Criteria, a face-to-face or virtual interview via Microsoft Teams, reference checks via Xref and additional checks including police checks, employment history checks, qualification checks, pre-employment medical reviews and drug and alcohol testing.

Contact Person

Ashley Shannon

Contact Email

Closing Date

Wednesday 12th November 2025

Please note applications for all of our vacancies close at 10.00pm on the listed closing date.

The City of Gold Coast is an equal opportunity employer dedicated to promoting an inclusive and diverse workplace. We are committed to supporting an environment where all employees, regardless of their differences or similarities, feel valued, respected and supported. Aboriginal and Torres Strait Islander persons are encouraged to apply.