Renewals Manager

1 day ago

Australia Lumivero Full time $100,000 - $130,000 per year
Join a Global Team Making a Lasting Impact with Lumivero 
Are you ready to be part of a team that's changing the world? At Lumivero, we develop powerful data-intelligence software that empowers users to answer their most pressing questions. Our trusted research, decision-making, and organizational tools help academic and corporate professionals create impactful insights from their most complex data – enabling them to work more efficiently and make informed, confident decisions. 
The Renewals Manager leads the contract renewal process from reach out to confirmation. A curious, creative problem solver, this person is responsible for securing renewals on time, identifying opportunities for account growth, and supporting the health of the account. This person picks up on customer concerns and connects our clients to the correct resource based on their need. They will be assigned a book of business based on factors including ARR spend, industry verticals, and strategic account expansion opportunities.  
They collaborate cross-functionally to support customer satisfaction, retention, and account growth. Renewals Managers respond to contract questions, requests, and escalations. Exceptional negotiators, they manage difficult conversations with tact. In support of company goals, Renewals Managers contribute to process improvements and supporting the team towards company success.  Key Responsibilities
  • Manage contract renewals for assigned accounts. Drive on-time renewals, identify cross/upselling opportunities, and ensure an efficient process. Elevate customer renewal retention rates, both in terms of customer numbers and revenue. 
  • Effectively negotiate renewal terms, balancing company and customer goals. 
  • Respond to contract questions and manage escalations. Provide creative solutions to secure the renewal.  
Account Expansion Proactively identifyopportunities to upsell and cross-sell our products and services. Manage the handoff to the Account Manager and support a seamless transition for the client.  Be knowledgeable about our products and use-cases for assigned verticals.  Cultivate a genuine interest in our clients' industries, staying informed about industry trends and events. Nurture long-term customer commitments throughout the client lifecycle.   Internal Collaboration Work closely with Success, Sales, and other internal collaborators to retain customers and support account growth. Minimize customer churn through proactive engagement and collaboration with the Success team.   Required Skills and Experience
  • Bachelor's degree in business administration or a related field or equivalent professional experience in a related area.  
  • 2+ years in B2B SaaS contract renewals or similar client-facing role.  
  • Demonstrated success securing renewals on time, growing accounts, and retaining clients. 
  • Self-motivated, proactive, and collaborative team member. Track record of working cross-functionally to achieve company goals.  
  • Curious nature and ability to think creatively to deliver solutions and connect clients with the proper resource.  
  • Ability to thrive in a dynamic, quickly evolving environment with an emphasis on innovation and adaptability.  
  • Strong communication skills. Able to pick up on indicators, proactively manage churn risk, and tactfully manage difficult conversations. 
  • Effective negotiator with strong presentation and closing skills.
Preferred Skills and Experience
  • Experience supporting a portfolio of solutions in a product agnostic, acquisitive environment. 
  • Familiarity with one or more of our verticals and/or prior exposure to serving Fortune 1000 clients. 
  • Demonstrated success with an assigned book of business that is low spend, high volume; medium spend, medium volume; or high spend, low volume and named accounts.  
  • Familiarity with Salesforce or comparable customer relationship manager (CRM) system. 
Benefits
  • Annual base salary is $100,000 - $130,000 AUD, plus variable compensation.
  • An annual performance-based bonus to recognize personal excellence. 
  • Annual tech stipend to get what you need to do your best work.
  • Flexible, remote first work environment and a diverse, global team. 
  • Opportunities for career advancement as Lumivero grows.
Help Transform Our World with Powerful Insights – Join Our Team 
At Lumivero, we believe in the power of research and informed problem-solving. Our data-intelligence software helps professionals in academia and business collect, organize, and analyze structured and unstructured data to identify risks, opportunities, themes, and patterns. Lumivero empowers them to do it all smarter, better, and faster  Our diverse, global team is made up of experts in their fields and dedicated professionals building best-in-field software. We're passionate about the customers we serve, the products we create, and the problems we solve.  Lumivero is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, or national origin. Nothing in this job posting should be construed as an offer or guarantee of employment.    Lumivero is an E-Verify Employer. You can review the E-Verify Poster.  Lumivero is committed to supporting individuals requiring accommodation in the application process.  

  • Portfolio Coordinator – REnew Pacific

    1 week ago

    Australia Palladium Group, Inc. Full time $90,000 - $120,000 per year

    Portfolio Coordinator – REnew PacificApplications will be accepted until 11:59 PM AEST on 28th September 2025. We encourage you to apply early as the position may close sooner if a suitable candidate is found.Candidates must have valid right to work in the country where they are based. Palladium cannot consider applicants who require work authorization...

  • Senior Renewals Manager

    2 days ago

    Level , A Elizabeth St Sydney, NSW Australia Ideagen Full time $120,000 - $180,000 per year

    About Us Location - Sydney, AustraliaFunction - RenewalsDepartment - CustomerWorking Pattern - Hybrid; Full-timeBenefits – Benefits and RewardsSalary - this will be discussed at the next stage of the process, if you do have any questions, please feel free to reach outWe're looking for a driven and experienced Senior Renewals Manager to lead renewal...

  • Risk, Contracting and Compliance Manager – REnew Pacific

    1 day ago

    Australia Palladium Group, Inc. Full time $80,000 - $120,000 per year

    Risk, Contracting and Compliance Manager – REnew Pacific Applications will be accepted until 11:59 PM AEST on 29th October 2025. We encourage you to apply early as the position may close sooner if a suitable candidate is found.Candidates must have valid right to work in the country where they are based. Palladium cannot consider applicants who require...

  • Senior Portfolio Manager

    2 weeks ago

    Australia Palladium Group, Inc. Full time $80,000 - $120,000 per year

    Senior Portfolio Manager - REnew PacificApplications will be accepted until 11:59 PM AEST on 28th September 2025. We encourage you to apply early as the position may close sooner if a suitable candidate is found.Candidates must have valid right to work in the country where they are based. Palladium cannot consider applicants who require work authorization...

  • Construction Manager

    2 days ago

    Australia Gamuda Berhad Full time $120,000 - $180,000 per year

    Job Summary DT Infrastructure is a trusted provider of engineering and construction solutions that unlock opportunities for our clients, communities and people. Specialising in Transport, Renewables, Defence and Utilities, we offer a unique synergy of local expertise in complex projects and the global perspective of our multinational parent company,...

  • Customer Manager

    2 weeks ago

    Australia フォス・ジャパン株式会社 Full time $80,000 - $120,000 per year

    Published: DepartmentFOSS Pacific5, 3-4 Anzed Court3170 Mulgrave VIC CountryAustraliaAbout the roleAn exciting opportunity to join a global leader in analytical solutions.Are you a motivated sales professional who thrives on building relationships?We are seeking a highly motivated and results-driven Customer Manager to join our team at Foss Pacific, located...

  • Manager, Customer Success

    2 weeks ago

    Australia Virgin Australia Full time $120,000 - $180,000 per year

    Step into an exhilarating journey with Velocity Frequent Flyer Virgin Australia's award-winning loyalty program with over 13 million members and counting. We make rewards fast and meaningful — from dream holidays and upgrades to retail, fuel, and everyday perks.What you'll be doing:As Manager, Customer Success, you'll play a pivotal role in strengthening...

  • Senior Energy

    1 week ago

    Australia Palladium Group, Inc. Full time $120,000 - $180,000 per year

    Senior Energy & Development Manager - REnew PacificApplications will be accepted until 11:59 PM AEST on 12th November 2025. We encourage you to apply early as the position may close sooner if a suitable candidate is found.Candidates must have valid right to work in the country where they are based. Palladium cannot consider applicants who require work...

  • Procurement Manager

    1 week ago

    Australia JUMBO Consulting Group AS Full time $70,000 - $120,000 per year

    Are you a Procurement Manager with a passion for renewable energy?We are continuing our international expansion and searching for experienced supply chain and procurement professionals to work on offshore wind projects in Australia.About JCGJUMBO Consulting Group is a highly experienced and specialised advisory that offers strategic services and project...

  • Mid-market Customer Success Manager

    2 weeks ago

    Australia Plains AutogenAI Full time

    AutogenAI is seeking a highly motivated and customer-oriented Customer Success professional to join our Mid-Market team. You will play a key role in managing, engaging, growing, and renewing our Mid-Market customers. You will build relationship with stakeholders at all levels of the organisation, act as a trusted advisor, and guide our customers in...