Customer Manager

Published:

Department

FOSS Pacific

5, 3-4 Anzed Court

3170 Mulgrave VIC

Country

Australia

About the role

An exciting opportunity to join a global leader in analytical solutions.

Are you a motivated sales professional who thrives on building relationships?

We are seeking a highly motivated and results-driven Customer Manager to join our team at Foss Pacific, located in Mulgrave, Victoria. This pivotal role will focus on managing our Service Agreement renewals and driving account growth as well as supporting our Sales and Service team in renewing customer contracts. The ideal candidate will be passionate about customer success, adept at building strong relationships and skilled in driving customer retention and growth.

Your key responsibilities include:

• Own and manage the end-to-end renewal process for a large percentage of customer base, ensuring timely and successful service contract renewals
• Identify opportunities to expand and grow existing accounts through solution-based selling, including upselling and cross-selling products and contracts
• Drive order conversion from offline sales to online sales, consistently meeting targeted objectives
• Build and maintain strong relationships with key customer stakeholders to understand their business needs, challenges and goals. Collaborate with sales service teams to deliver an exceptional customer experience
• Act as the voice of the customer, providing insights and feedback to internal teams to drive continuous products & service improvements
• Partner with cross functional teams to ensure a seamless customer experience and resolve queries efficiently

Why FOSS?

At FOSS we want to come up with smarter ways to make the best use of agricultural resources, and to help eliminate food waste. As a Customer Manager you'll utilize your skills within B2B sales and communication to support our ambitious growth and sustainable agenda.

Professional and personal competences

We are looking for an experienced candidate with excellent communication and relationship building skills to join our team. If you are the right profile for this job, we imagine that you can say yes to having:

• 2 years in B2B Sales within a Solution Sales environment
• Strong negotiation and relationship building skills, ability to handle complex customer queries and deliver exceptional customer service.
• Strong problem-solving skills with a proactive and strategic mindset.
• Excellent verbal and written communication skills with the ability to effectively engage and influence stakeholders at all levels.
• Experience with SAP ERP and Salesforce will be highly regarded.

Also, it will make you successful if you can say yes to being self-motivated and multi-tasker with a capacity to perform in a faced paced environment with little supervision and good team player that can work collaboratively with cross functional teams.

How to apply

If you're ready to take the next step in your career and contribute to a purpose-driven organization, we would love to hear from you.

FOSS is committed to maintaining an inclusive culture and a diverse workforce. You can help us sustain an unbiased recruitment process by not including photo or age in your application.

About FOSS

Today, more than 8 billion people around the world are dependent on nutritional food. Tons of food being produced in a million different ways and under varying conditions, creating challenges all the way from field to fork. One of them, obviously, being the effects, it has on climate change.

FOSS helps the world's 100 biggest food companies and more than others around the world navigate exactly that with intelligent, data-driven and innovative analytical solutions.