Service Advisor/Parts Interpreter

2 weeks ago

Shepparton, Victoria, Australia Jacob Group of Companies Full time $104,000 - $130,878 per year

The Opportunity

Jacob Hino is part of the Jacob Group of Companies, a proud, locally owned family business that has operated in the region for over 90 years. Our success has been built on the exceptional people who work with us and their desire to achieve and provide our customers with the best product and experience.

We are an award-winning truck dealership known for providing exceptional service and a wide range of high-quality trucks, and we are excited to be coming to Shepparton.

We're thrilled to announce the opening of our brand-new showroom, and we're looking for passionate individuals to join our team This is an incredible opportunity to be part of something new, contribute to our success, and grow with us.

We'd love to meet passionate, customer-focused individuals ready to bring our showroom to life.

We seek an experienced individual to join our Aftersales team in Shepparton, VIC 3630. This full-time position offers a unique opportunity to utilise your expertise in the automotive truck trades industry and contribute to the success of our reputable organisation.

Key Responsibilities

  • Providing exceptional customer service and managing client enquiries and bookings
  • Open, update, and close repair orders in the dealership system
  • Ensure all customer concerns are recorded adequately for technicians
  • Communicate with workshop staff about customer requirements
  • Ordering, storing, and supplying genuine parts and accessories
  • Managing stock levels and inventory systems
  • Liaising with technicians to ensure parts availability for repairs
  • Selling parts/accessories to retail customers

What We're Looking For

  • Significant experience in the automotive trades, with a focus on aftersales, service, parts
  • Excellent customer service orientation and the ability to build positive relationships with clients
  • Strong organisational and time management skills to handle multiple tasks and priorities
  • A passion for providing high-quality service and contributing to the success of the team

What We Offer

We are committed to creating a rewarding and supportive work environment for our employees. In addition to a competitive salary, we offer a range of benefits, including:

  • Comprehensive training and development opportunities
  • Opportunities for career advancement and professional growth
  • Ongoing support and mentorship from experienced team members
  • New , modern facilites

  • We offer discounts on our products and services, to name a few:

  • Discounts on motorbike purchases

  • Motorbike apparel and accessories
  • Discounts on motorbike servicing and parts
  • Discounts on new and used vehicle purchases
  • Discounts on vehicle servicing and parts
  • Discounts on car tint
  • Discounts on car hire
  • Discounts  on accommodation and dining

Join our team and be part of our future success.

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