Dental Receptionist

14 hours ago

Chatswood NSW Australia Impression Dental Group Full time $45,000 - $65,000 per year

About the Position:

About Smiles Chatswood is on the lookout for a friendly and professional Chinese speaking receptionist to join our busy, patient-focused practice on a full time basis - Monday, Tuesday, Thursday, Friday and one Saturday per month.

As the first point of contact, you'll play a key role in creating a warm and welcoming experience for every patient who walks through our doors. This is a fantastic opportunity for someone who enjoys working with people, thrives in a team environment, and takes pride in providing excellent customer service.

Key Responsibilities:

Patient Interaction: Greet patients warmly, check them in and out, and manage appointment scheduling.

Administrative Support: Handle phone calls, emails, and inquiries, providing information about treatments and addressing patient concerns or complaints.

Billing and Insurance: Process payments, manage billing inquiries, and assist patients with payment plans and verification.

Records Management: Maintain patient records accurately, ensuring confidentiality and compliance within regulations.

Office Organization: Keep the reception area tidy and organized, ensuring that all necessary materials are stocked and available.

Team Collaboration: Work closely with dental staff to ensure efficient patient flow and communication between front and back office.

What we can offer you:

  • Competitive hourly rate
  • Varied role
  • Opportunity to make a difference
  • Employee Assistant Program
  • Unlock exclusive discounts and cashback offers on the Swag App
  • Certified Great Place to Work two years in a row 2024 & 2025

What do you need to succeed:

  • Prior experience is essential
  • A Cert III or IV in Dental Assisting is beneficial but not mandatory
  • Excellent verbal and written communication skills
  • Ability to multitask, prioritise tasks, and manage time effectively in a fast-paced environment
  • Capability to address patient concerns and resolve issues with professionalism and empathy
  • Attention to detail

What's Next:

If you're excited about the opportunity to help us grow, we'd love to hear from you. Applications will be reviewed as they come in, so don't hesitate—click APPLY NOW

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