Case Manager

Primary Details

Time Type: Full timeWorker Type: Employee

• Location: Parramatta or Newcastle or Lismore
• Full-time hours
• Hybrid working
• Fixed Term Contract roles

The Opportunity

This is an exciting opportunity to join us at QBE during a growth phase in our NSW workers compensation division in our Nominal Insurer business.

As a case manager you will have the opportunity to do your best work as you take on responsibilities for the end-to-end management of claims under the NSW Workers Compensation scheme. You will assist injured workers with their injury management and return to work plans whilst maintaining relationships built on trust with all stakeholders involved.

Your new role

• The role of a Case Manager will see you return people to health and work with empathy, expertise and act as the key point of contact for stakeholders, including injured workers, their employers, doctors, and other medical professionals.
• The goal is to seek the best possible outcome for all parties involved, whilst supporting them through what is often an emotionally challenging time.
• Managing a portfolio of workers compensation claims in line with scheme regulation, you will be empowered to take a holistic case management approach to provide positive customer connections.
• Effectively set expectations, communicate and educate injured workers and their employers
• Work in partnership with the injured worker and their employer to manage their journey in returning to work
• Ensure timeframes and compliance measures are adhered to in line with legislation and company policy

About you

You genuinely care about the work you do, delivering an informed, customer- centric service with empathy and patience. You remain focused in a fast-paced environment, have exemplary communication skills and can demonstrate resilience in challenging and sensitive situations. You understand that you play an essential role in the delivery of a critical service that will have a significant impact on the lives of our customers at a difficult time.

• Professional experience in a fast-paced, customer-centric environment
• A high degree of influencing skills, partnered with strong written and verbal communication skills
• A resilient approach to your work, maintaining a positive and optimistic response to all challenges
• Excellent time management and prioritisation skills
• A flexible and service-orientated approach
• A keen willingness to learn with a proactive and positive attitude

About QBE

We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage. We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We're proud to work together, and encourage each other to enable resilience for our customers, our environment, our economies and our communities. With more than 13,000 people working across 26 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment – what if it was yours too? Your career at QBE — let's make it happen

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• 'Hybrid Working' – a mix of working from home and in the office to enhance your work/life balance
• Life Leave, supporting the life events we all experience, leaving your annual leave for rest
• Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
• 18 weeks' gender-equal flexible leave for all new parents, including paid super
• Voluntary super contributions and company matching
• Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
• A range of discounts on insurance products, car hire, hotels, goods and services

Rewards & Recognition

We value our employees' experience with us and are proud to have been recognised for the following awards:

• 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our program
• 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards
• 2021 LinkedIn Top Employer & HRD Employer of Choice
• 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
• Platinum employer on the Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion
• Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates
• Family Friendly Workplace accredited employer since 2021

APPLY NOW and let's make it happen

Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at

Skills:

Application Close Date: 22/10/2025 11:59 PM

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.