General Manager

3 days ago

Lake Illawarra, New South Wales, Australia Oscars Group Full time $90,000 - $120,000 per year

About the Company:

Oscars Group is a passionate, creative, and dynamic privately owned hospitality group founded by the Gravanis family in 1986. Now one of Australia's largest privately owned hospitality groups, Oscars boasts an ever-growing portfolio of 45+ assets across NSW, Queensland, and Victoria, spanning accommodation, pubs and gaming, retail liquor, conference and event centres, chartered vessels, and both commercial and residential developments.

About the Venue:

Located just one hour south of Sydney in the scenic Illawarra region, Novotel Wollongong Northbeach is a premium 4.5-star beachfront hotel overlooking North Wollongong Beach. The hotel offers 209 stylish rooms and suites with breathtaking ocean and mountain views. It features five food and beverage outlets, a pool, fitness centre, convenience store, and 15 versatile event spaces making it a destination for both leisure and business guests, as well as a premier venue for weddings, conferences, and large-scale functions.

About the Role:

We are seeking an experienced and results-driven General Manager to take the reins of our landmark hotel on the stunning NSW South Coast. This is a career-defining opportunity for a strategic and inspiring leader to drive commercial success, operational excellence, and a culture of exceptional guest service in one of Australia's most picturesque coastal locations.

Key Responsibilities:

  • Lead, mentor, and inspire a high-performing team across all departments including rooms, F&B, conferencing, and gaming
  • Deliver a premium guest experience by maintaining the highest standards of service and hospitality across all touchpoints
  • Drive financial performance through effective budgeting, forecasting, cost control, and revenue generation strategies
  • Maximise room yield and revenue through innovative rate management, competitive analysis, and market positioning
  • Oversee food and beverage operations and ensure alignment with quality, service, and profitability targets
  • Promote a culture of continuous improvement in service delivery, operational efficiency, and team development
  • Build strong relationships within the local community, tourism operators, and business stakeholders
  • Ensure compliance with WHS legislation and lead a safety-first culture across the property
  • Maintain the property's presentation and standards through regular inspection and proactive asset management
  • Foster a workplace culture of engagement, accountability, and high performance with a focus on talent development and retention

About You:

  • Proven experience in a senior hotel leadership role, ideally in a multi-outlet or full-service property
  • Strong commercial acumen with experience managing both rooms division and F&B operations
  • A natural leader with excellent communication skills and the ability to build trust and respect across all levels
  • Guest-centric approach with a strong eye for detail and a passion for exceptional service delivery
  • Adept at driving change, improving systems, and implementing strategic initiatives
  • Ability to manage competing priorities while staying focused on long-term goals
  • Flexible, hands-on, and solutions-focused with a genuine love for hospitality and team development

Benefits:

  • Access to exclusive Oscars Group employee benefits and discounts on hotel accommodation/food & beverage
  • A collaborative, values-driven workplace culture with passionate hospitality professionals
  • Free on-site parking
  • Ongoing training, mentoring, and leadership development support
  • Career progression across 45+ venues within the Oscars Group
  • Employee Assistance Program and recognition initiatives

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