Search Ads 360 Lead, Customer Solutions

4 days ago

Sydney, New South Wales, Australia Google Full time $104,000 - $160,000 per year
Minimum qualifications:
  • Bachelor's degree or equivalent practical experience.
  • 5 years of experience in the digital media market.
  • Experience with search media programmatic buying.
Preferred qualifications:
  • Experience with the Search Ads 360 or a related Search Engine Marketing (SEM) ad technology platform for campaign management and media optimization.
  • Experience with achieving and exceeding goals, and working with cross-functional teams and building relationships across internal teams.
  • Experience with business or account management in online advertising.
  • Ability to develop business contacts within the advertising, marketing, and digital industries in Australia and New Zealand.
  • Ability to understand technical concepts and communicate them to a non-technical audience.
About the job:
Businesses of all shapes and sizes rely on Google's unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.

In this role, you will lead and execute projects, support clients who use Search Ads 360. You will provide technical assistance on business pitches, product implementations, advisory on campaign set up, delivery and optimizations, product upgrades, custom solutions and campaign reporting. You will work on multiple projects concurrently. You will also help customers with product configuration and business process improvement, combining the understanding of Google Marketing Platform products to provide solutions.Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you'll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and we have fun doing it.
Responsibilities:
  • Meet business growth goals and optimize the adoption and usage of Search Ads 360 across the customer portfolio.
  • Lead presentations and quarterly business reviews to key accounts for Search Ads 360.
  • Identify opportunities for customers. Structure proposals, work with internal support functions and discuss agreements for Search Ads 360.
  • Create relationships within customer organizations at all levels, including executive level executives, users of Search Ads 360 and usage decision-makers for Search Ads 360.
  • Act as the first point of contact for customers around all areas (e.g., training, product enhancement, global/regional adoption) and lead cross-functional efforts to identify and solve any issues for Search Ads 360.

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