Future Student Advisor

Who we are?    
At Torrens University Australia, making a difference is in our DNA. As a Certified B Corporation, we belong to a global community of future-focused companies using business as a force for good. We believe in the transformative power of education to change lives, families, communities – and the world. That's why we're on a mission to increase access to higher education, so learners from all walks of life can chase their dreams.

Just like our students, our employees are a diverse group who want to make an impact. When you join us, we give you the freedom to be bold, creative and courageous – with flexible working arrangements that allow you to bring your best. We've built a culture that celebrates community, collaboration and innovation, where people love what they do.     
    

What's the job?  

The Future Student Advisor is responsible for assessing applicants against published entry criteria and guiding them through the enrolment process. With a limited scope of delegated authority from the academic team, they review applications, verify eligibility, and offer admission where appropriate.  

Here, you will ensure prospective students understand their chosen course and the necessary steps for enrolment. Working as part of a broader team, Future Student Advisors contribute to organisational enrolment targets while upholding the values of the University, providing clear and professional guidance, ensuring a smooth admission process and maintaining compliance with institutional policies. 

This is a 12-month fixed-term contract, with full-time hours, based at our Surry Hills campus in Sydney. It offers hybrid flexibility with 3 days on campus and 2 days working from home.

Principal Accountabilities (not limited to):  

• Manage the end-to-end student journey from initial enquiry and application through to enrolment and commencement in subjects, ensuring a seamless and positive experience. 

• Always ensure exceptional customer service for both internal and external clients and customers 

• Ensure selection criteria and lead management guidelines are always adhered to 

• Maintain accurate and compliant data across all systems, including lead and enrolment records. 

• Engage with applicants throughout the conversion process to maximise enrolments and student satisfaction. 

Data Quality  

• Actively gather and document all supporting documents required to create a compliant record 

• Ensure lead, account and enrolment data is collected and accurate at all times  

Application Management 

• Actively engage applicants through conversion process 

• Participate in team meetings, Open Days & Information Sessions when required by Manager, Student Recruitment 

To review the full job description, please click here. 
 

Who you are: 

• Experience in admissions, customer service or sales, with the ability to balance relationship building and administrative accuracy. 

• Experience in Higher Education (desirable) and/or VET admissions an advantage. 

• Strong communication, organisation, and time management skills, with the ability to work autonomously and meet targets. 

• Proficient in MS Word, Excel, and CRM (e.g. Salesforce). 

• Comfortable working with compliance requirements and data accuracy in a fast-paced environment. 

• Comfortable in a high-volume phone-based environment, with strong verbal communication skills and the resilience to manage multiple conversations each day. 

• Demonstrated ability to take initiative, follow direction, and deliver high-quality outcomes in a fast-paced environment. 

Please note, if you are successful in securing this role, you will be required to submit or obtain: 

• A current NSW Working with Children Check 

Why join us?     
Bold, modern and agile, we're Australia's fastest-growing university, going from 164 students in 2014 to 40,000+ alumni across 115+ countries and 2000+ staff today. In 2020, Australian Financial Review named us one of the country's most innovative companies. As we continue to establish ourselves as a truly global university, we never lose sight of our student-centric approach. Supported by teams of passionate people, you'll find endless opportunities for professional development and career progression.     

We are proud to be an equal opportunity employer and committed to creating an inclusive workplace. We do not discriminate on the basis of race, colour, religion, age, ethnicity, gender identity, sexual orientation, disability, or any other protected characteristic. 

We encourage applications from Aboriginal and Torres Strait Islander peoples for all positions.     

What we offer: 
We support your personal passions, development and wellbeing, to make your working life a more rewarding experience. At Torrens University Australia, you'll benefit from:    

• Study any course with us that is related to your career, for free Plus, free access to LinkedIn learning, TUA short courses and more.  

• B Corp certified university – values driven and purpose led 

• Join a high growth organisation which means career development and growth for you 

Hiring process:
We aim to provide you with the necessary information you need at each stage of this process to put your best self forward. Should you have accessibility requirements or needs please contact for confidential support to ensure an equitable, barrier free application process as we have a Reasonable Adjustment Procedure in place to support you through the recruitment process. 
 
We are a 2025 Circle Back Initiative Employer and commit to respond to every applicant.  

To learn more about what makes Torrens University Australia a great place to work, visit     
    
We'd love to hear from you.    

If you require a reasonable accommodation to complete our application process, please contact our Human Resources Department