Carpark Manager

2 days ago

Perth, Western Australia Grand Hotel Group Full time $60,000 - $90,000 per year

About Grand Hotel Group

Grand Hotel Group (GHG) is a leading retail and hospitality property development company with a diverse portfolio of commercial and mixed-use assets. We are seeking a results-driven Carpark Manager to oversee the operations, performance, and growth of our car parking facilities. This is a highly KPI-driven role, combining operational excellence, customer satisfaction, and revenue optimisation.

The Role

As Carpark Manager, you will be responsible for managing the daily and monthly operations of GHG's car parks, ensuring business continuity, compliance, and an exceptional customer experience. You will also work closely with Parkers to maintain a strong client relationship, implement growth strategies, and explore new business opportunities to maximise returns.

Key Responsibilities

Daily Operations

  • Manage car park equipment and ensure continuous operations.
  • Oversee customer interactions, including responding to intercom calls and email enquiries.
  • Conduct daily site walks to identify defects and areas for improvement.
  • Ensure safety, fire, and EPA compliance at all times.
  • Perform OH&S inspections to mitigate hazards, including slips, trips, falls, and fire stairwells.
  • Ensuring the car park facilities are well-maintained and comply with all relevant health and safety regulations
  • Manage dynamic season parker requirements as needed.

Monthly Operations

  • Issue billing, invoices, and tax receipts for all season parkers.
  • Prepare revenue and operational reports for finance and management.
  • Contribute to management presentations with commentary and insights.
  • Provide additional information as requested by finance or management.

Carpark Improvement & Development

  • Identify and implement business growth opportunities, including expanding the season parker portfolio.
  • Conduct market research to maintain competitiveness.
  • Liaise with service providers to upgrade systems and implement sustainability initiatives.
  • Maintain high customer service standards and drive initiatives to grow the business to pre-COVID revenue levels.
  • Serve as first and last point of contact for casual and season customers.
  • Implement growth and productivity strategies aligned with GHG goals.

Skills & Experience

  • Proven experience managing car park operations, preferably in a commercial or mixed-use environment.
  • Strong focus on KPI achievement and operational excellence.
  • Excellent customer service and stakeholder management skills.
  • Experience in budgeting, reporting, and compliance requirements.
  • Strong problem-solving, organisational, and leadership skills.
  • Ability to implement growth and sustainability initiatives.

What We Offer

  • A dynamic and supportive work environment.
  • The opportunity to manage a critical revenue-generating asset.
  • Professional development and growth within a leading property development company.

How to Apply

If you are a results-oriented manager with a passion for operations and customer service, submit your application via Seek, including your CV and cover letter outlining your relevant experience.

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