Field Services Technician

Perth Airport is Australia's Western Hub connecting the people, businesses and communities of Western Australia with the rest of Australia and the world. Operating 24 hours a day, seven days a week throughout the year, Perth Airport plays a significant role in providing economic, social and cultural benefits to West Australians.

Perth Airport is investing more than $5 billion in new infrastructure so we can support our airline partners to grow, offering more services to new destinations and an improved customer experience.

Over the coming decade we will expand T1 International, and build new domestic terminal facilities, a parallel runway, two multi-storey carparks and our first airport hotel. This will deliver one airport for the people of Western Australia which will host all flight services in a central location giving passengers a seamless, world-class travel experience.

The Perth Airport estate is spread over 2100 hectares and has developed a $1.5 billion portfolio of existing industrial premises and significant vacant land holdings.

We service a truly diverse community and play an important role in strengthening cultural, family and social bonds while supporting business, tourism and leisure travel.

We are seeking a skilled Field Services Technician to join our service delivery team. This role will see you troubleshooting and collaborating with teams to resolve complex problems while delivering excellent customer service.

 About the role:

• Serve as the primary point of contact for IT support, delivering prompt and professional Tier I troubleshooting and guidance across multiple channels.
• Provide comprehensive Tier II support, resolving technical issues related to hardware, software, and IT systems, ensuring seamless daily operations.
• Maintain detailed records of incidents and resolutions in the Service Management Platform, ensuring efficient tracking and follow-up.
• Collaborate with internal teams and escalate complex issues to Subject Matter Experts (SMEs) as needed for resolution.
• Proactively identify recurring technical issues, analyze root causes, and implement long-term solutions through effective problem management.
• Support and contribute to change management initiatives, ensuring IT systems remain aligned with organizational requirements.

About You:

• Minimum of 3 years' experience providing Tier I & II IT support across a range of technologies including desktops, smartphones, and AV systems.
• Strong troubleshooting skills with the ability to resolve complex technical issues in both stand-alone and networked environments.
• Proficient in deploying and managing operating systems using desktop management tools such as SCCM, WSUS, and Intune.
• Excellent communication skills, capable of conveying technical information clearly to both technical and non-technical stakeholders.
• Highly organized and adaptable, able to manage multiple priorities in high-pressure environments while maintaining professionalism.
• Strong commitment to delivering exceptional customer service, ensuring client satisfaction and continuous improvement.

About Us:

We offer a dynamic and supportive team culture, a contemporary workplace with great facilities and a modern approach to work/life integration. Our competitive remuneration package comes with additional company benefits including free parking.

Perth Airport is an Equal Opportunities Employer. We are committed to building an equitable and diverse workforce representative of the community we serve. We encourage and welcome applications from all communities and backgrounds.

Doing the right thing by the planet and future generations is important to us. At PAPL we place a strong emphasis on embedding sustainability throughout our business strategy and operations. We remain steadfast in our commitment to driving ESPG (Environmental, Social, People, Governance) performance across our value chain and areas that have material environmental and social impact.

If this sounds like you please get in touch.