Application Support Analyst

1 day ago

Greater Perth Area, Australia Robert Walters Full time

This organisation is a global leader in the development of integrated and innovative software solutions, with an expanding Australian and International Client base. They pride themselves on quality solutions, exceptional customer service and delivery. With a number of growth initiatives underway, as well as a series of significant client-specific projects they are seeking a skilled Application Support Consultant to join the team.

We are seeking a motivated and customer-focused IT Application Support Analyst to provide responsive and high-quality support for software products. This role involves assisting clients, managing support tickets, and ensuring positive outcomes within agreed service standards.

Key Responsibilities

  • Deliver exceptional application support by understanding client needs and resolving issues efficiently.
  • Develop in-depth knowledge of software products to provide accurate technical assistance.
  • Manage support tickets effectively, ensuring timely resolution and proactive communication with stakeholders.
  • Assist clients with software upgrades for both SaaS and self-hosted platforms.
  • Maintain system documentation and contribute to operational planning and after-hours support as needed.
  • Collaborate professionally with team members, demonstrating resilience and integrity in challenging situations.
  • Support internal improvement projects, sales efforts, and upgrade delivery when required.

Skills & Experience

  • At least 1 year of experience in IT or application support, with a proven ability to resolve customer queries promptly.
  • Strong problem-solving skills in software technical issues, including investigation, analysis, and implementation of solutions.
  • Familiarity with ticketing systems, change management processes, and help desk tools.
  • Excellent time management skills with the ability to prioritise tasks independently.
  • Strong interpersonal and written communication skills at both business and technical levels.
  • Ability to build and maintain positive client relationships while understanding their needs and delivering tailored solutions.

Desirable Skills

  • Passion for learning new technologies and processes.
  • Experience with SQL Server database reporting or scripting.
  • ITIL certification or relevant tertiary qualifications.

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.

To apply please click apply or call Stephen Ryan on for a confidential discussion.

  • Application Support Analyst

    7 days ago

    Perth, Western Australia Pyramid Global Technologies Full time $60,000 - $120,000 per year

    Application Support Analyst- AWS in Perth• Design, Develop, Test and Maintain Applications. (includes User Administration, Installation & Configuration) • Good Understanding of AWS Cloud and Javascript• Strong expertise in managing ITIL based application support projects • Good analytical and problem-solving ability.• Excellent verbal and written...

  • Application Support Analyst

    5 days ago

    Perth, Western Australia Pyramid Global Technologies Full time $60,000 - $120,000 per year

    Application Support Analyst - AWS Data Lake/Python• Design, Develop, Test and Maintain Applications. (includes User Administration, Installation & Configuration) • Good Understanding of AWS Data Lake and Python language• Good Understanding of Data • Strong expertise in managing ITIL based application support projects • Good analytical and...

  • Application Support Analyst

    7 days ago

    Perth, Western Australia Uniting WA Full time $90,000 - $120,000 per year

    Be part of something bigger at Uniting WAWe're on a digital transformation journey, and we're looking for an experienced, solutions-focused senior analyst to come along for the ride. If you're passionate about low-code tech, sharing your knowledge, and want your work to have impact, this could be your next move.As a Senior Application Support Analyst, you'll...

  • Application Support Officer

    5 days ago

    Greater Sydney Area, Australia Hutchison Ports Australia Full time $60,000 - $90,000 per year

    About The CompanyHutchison Ports Australia is part of one of the world's most experienced port networks, operating container terminals in Sydney and Brisbane. At Port Botany, we're a close-knit team proud to play a key role in keeping Australia's trade moving safely and efficiently every day.This position sits within our IT team and works closely with...

  • Application Support Analyst

    1 day ago

    Remote Working - AUS - Perth, Australia Dedalus Full time

    Do you want a job with a purpose? And do you want to make healthcare safer, better and more reliable?Join our TeamJoin us as an Application Support Analyst (Clinical Information Management Solution) at Dedalus, one of the World's leading healthcare technology companies, in our Clinical Support Team in WA, Australia to do the best work of your career and make...

  • Application Support Analyst

    7 days ago

    Melbourne CBD, Perth CBD, Brisbane, Australia HBF Health Full time $80,000 - $120,000 per year

    HBF Employee Benefits FREE Corporate Gold Hospital Insurance (for you and your family) 3 additional wellbeing days off a year (on top of our standard 20 days annual leave and 10 days personal leave) pro rata 2 volunteering days per year 18 weeks paid parental leave Access to corporate discounts across a range of gyms, retail, restaurants, and...

  • Application Support Analyst

    7 days ago

    Perth Airport, Western, Australia Arc Infrastructure Full time $90,000 - $120,000 per year

    The OpportunityWe are currently looking for an Application Support Analyst on a full-time permanent basis located at our Perth Airport-based Head Office.The RoleThe key duties and responsibilities are;Ensuring the continuity of key applicationsTroubleshooting application and data issues in a complex integrated environmentEnsuring ITSM processes are adhered...

  • Application Support Analyst

    2 weeks ago

    Perth, Australia INX Software Full time

    A highly supportive team with access to rewards and benefits - Flexible working options to support your well-being and productivity - Stay motivated and healthy with our health and wellness perks **About INX Software** We exist to deliver deeply aware intelligent software, enabling organisations globally to protect people, become custodians of the planet...

  • Application Support Analyst

    3 weeks ago

    Perth, Australia Dedalus Group Full time

    Application Support Analyst - Clinical page is loaded## Application Support Analyst - Clinicallocations: Remote Working - AUS - Perthtime type: Full timeposted on: Posted Todaytime left to apply: End Date: November 22, 2025 (29 days left to apply)job requisition id: JR107535**Join our Team!**Join us as an **Application Support Analyst (Clinical...

  • 15h Left! Application Support Analyst

    3 weeks ago

    Perth, Australia ROBERT WALTERS AUSTRALIA Full time

    This organisation is a global leader in the development of integrated and innovative software solutions, with an expanding Australian and international client base. They pride themselves on quality solutions, exceptional customer service and delivery. With growth initiatives underway and significant client-specific projects, they are seeking a skilled...