Client Transport Officer/Medical Receptionist

4 days ago

Echuca Victoria, Australia Njernda Aboriginal Corporation Full time $60,000 - $80,000 per year
Support community health with safe transport and a welcoming front desk.

Join Njernda Aboriginal Corporation as a Client Transport Officer / Medical Receptionist.

This dual role provides safe and respectful transport for clients attending medical appointments and outreach programs, while also supporting the smooth front-of-house operations of our Health and Ageing team.

Please note, this position is identified for Aboriginal and Torres Strait Islander applicants only.

In this role, you will:

Provide safe, reliable transport for clients to medical and community health appointments

Maintain vehicles in clean, roadworthy condition and follow infection control standards

Deliver professional reception services, managing calls, bookings, and enquiries

Support clinic operations through administration, scheduling, and patient assistance

Uphold confidentiality and cultural respect in all client and community interactions

About You:

Current driver's licence with safe driving record

Experience in driving and providing respectful client transport (long distance included)

Strong communication and interpersonal skills, with cultural awareness

Administration or reception experience, with computer literacy (Microsoft Office)

Ability to multitask, work under pressure, and maintain confidentiality.

Selection Criteria

Essential:

Qualifications

  • Current unrestricted driver's licence with a safe driving record.
  • Demonstrated ability to provide safe and respectful transport services, including long-distance driving.
  • Strong interpersonal and communication skills, with the ability to work effectively with Aboriginal and Torres Strait Islander people in a culturally safe way.
  • Experience in administrative or reception duties, with computer literacy (Microsoft Office, clinical software or willingness to learn).
  • Ability to maintain confidentiality and professional boundaries.
  • Reliability, punctuality, and flexibility to adapt to client and organisational needs.

Skills

  • Communication skills
  • A proven knowledge and understanding of aboriginal people and Aboriginal culture
  • An ability to communicate effectively with Aboriginal people and handle issues in a sensitive manner.
  • Excellent phone manner, customer service and initiative
  • Demonstrate communication skills for all literacy levels
  • Well-developed computer skills and knowledge of Microsoft office suite and experience Best Practice Medical Software
  • Ability to multitask with a high attention to detail and work under pressure

Experience

  • Preferred 1 year experience in a similar role

Satisfactory evidence of:

  • Pre-employment checks not limited to at least two professional referees
  • Proof of identity and qualifications, National police check, Working with Children's Check, full Victorian driver's license
  • Disclosure of any pre-existing illness / injury and vaccination status in line with Njernda's current policy and procedure,
  • As applicable – eligibility to work in Australia, professional/regulatory licenses, registration and current good standing, and clearance on aged care banning orders.

Desirable:

  • Previous experience in a medical or community health environment.
  • Knowledge of Medicare billing and medical reception practices.
  • First Aid and CPR certification (or willingness to obtain).
  • Understanding of infection prevention and control in healthcare settings.

Other requirements:

  • Current Working with Children Check.
  • National Police Check.
  • Compliance with immunisation requirements for healthcare workers.
  • Participation in ongoing professional development and training.

Please apply via Seek before November 3, 2025 providing a cover letter addressing the selection criteria, your resume and the details of at least two referees.

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